Customer Administrator

About the Role

Do you have Sales Support or Administrative experience? Are you interested in Commercial Administration, office / HR, and events activities?

Then apply now and become our Customer Administrator for our Swiss office with employment in the Frankfurt office in a truly global organisation!

In this role, your prime focus will be to handle Commercial Administration, Office / HR, and Events activities for the Swift markets Switzerland / Liechtenstein / Austria.

Experience :

At least 5 years of experience in customer relationship environment

Your main Commercial Administration responsibilities will be to :

• Provide highest quality first-line commercial support as member of a professional and enthusiastic team within Business Development to clients in the financial markets Switzerland / Liechtenstein / Austria
• Be the first point of contact for internal and external stakeholders
• Coordinate customer requests from end-to-end between Relationship Manager, Client and Back offices within a systemically relevant company active on a global scale
• Provide highest quality customer and sales support services to the local team, including customer on-boarding, tracking orders, follow-up on unpaid invoices, issuing credit notes and sales quotations and M&A projects
• Implement sales and marketing campaigns relevant to customers, including training promotions
• Assist in and manage commercial projects by preparing reports / statistics, presentations, schedules / planning
• Engage, share, and lead activities with other Customer Administrators from other offices
• Act as the personal assistance to the Head of Business Development Switzerland / Liechtenstein / Austria

Your main Office & HR Coordination responsibilities will be to :

• Provide essential local support including switchboard and administration services to the Swiss office based in Zuerich remotely from Frankfurt office such as liaising with vendors / suppliers and events logistics
• Perform external and internal visitor services reception duties
• Liaise with Building Management & local vendors to ensure office facilities are well maintained as Deputy Site Manager for the Swiss Office
• Coordinate with HR regarding general employee benefits or issues and coordinate staff meetings and trainings

Your main Events responsibilities will be to :

• Coordinate and prepare the office for external and internal events, from a logistic and a commercial point of view
• Organise client events such as Business Forums together with the Events Team

Requirements :

• Experience in Office Management
• Excellent verbal and written communication skills in German and English, Swiss German and French understanding is a plus
• Ability to work in an open-minded international team with a networking personality
• Experience in the finance and / or ICT industry beneficial
• Excellence business etiquette to serve our clients in the financial industry
• Strong organisational skills and attention to detail
• Proficiency in MS Office tools (Excel, Word, PowerPoint, Outlook)

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world.

An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion , sexual orientation, or veteran / military status.