Key Account Manager (m/f)

Department : Business Development

Location : Dudelange, Luxembourg

Ampacet Corporation advances the future of plastics by bringing forward-thinking solutions to our customers that increase product performance, durability and sustainability.

We focus extensively on color, special effects and advances functional additive and masterbatch products. We also offer black and white masterbatches as well as process aids.

Ampacet products are used in applications ranging from packaging, sporting goods, home decor, cosmetics and beauty to appliances, automotive, healthcare, 3D printing and aerospace.

We partner with our suppliers and customers to create masterbatch formulations that help bring products to market quickly.

Ampacet’s global and multidisciplinary teams offer in-depth technical, analytical and color-matching support as well as on-site troubleshooting services and prototyping.

Founded in 1937, Ampacet operates 25 manufacturing sites in 18 countries. We also have four research and development centers, two in the Americas, one in Europe and another in Asia, and we sell our products in more than 90 countries.

Primary function :

Under the supervision of the Business Development Manager, the Key Account Manager is responsible for being the main interface with assigned Major Development Account's central contact partners.

The Key Account Manager plays the same role internally with Regional Sales Managers and Sales Executives involved in this local customer management.

The Key Account Manager is responsible for evaluating the best growth strategy with assigned accounts as well as establishing and maintaining a successful and business effective relationship with them.

He / she ensures the effective management of account activity by driving the coordinated execution of this account strategy and by directing the selling efforts to achieve planned sales, revenue, profit and other goals for the assigned accounts.

The Key Account Manager is also in charge for the prospection and development of new Major Development Accounts. He / she develops new business relationship within the prospect organization and, develops and proposes the strategy to gain business.

Besides the customer specific management role, the Key Account Manager supports the Business Development Manager in the multi angles business segment strategy deployment in close cooperation with Sales and Technical teams (segment dynamics, product & service's innovation, product management, indirect marketing).

Responsibilities :

• Works with the Business Development Manager and the Commercial Director to develop a comprehensive strategy regarding pricing, forecasts, and corporate resources needed to maximize share and increase penetration at designated development major accounts;
• Develops and proposes customer's specific business plans and related set of actions;
• Implements and frequently reviews after approval the actual progress against medium term plan & short term (budget & profitability) goals;
• Recommends corrective actions when needed;
• Drives the proper coordinated execution of this agreed strategy, coordinates with the sales forces dealing with related sites the development of annual sales goals (budget) and objectives along with specific sales strategies to meet or exceed business plan goals;
• Establishes relationships and business conditions with the headquarters, the key plant locations, R&D centers as deemed necessary to understand, to develop also by gaining insight into potential future business, to secure the service and business at these accounts;
• Ensures proper communication flow with regard to those development major account's activities;
• Prospects new major accounts within the defined strategy, develops business relationship within the organization as deemed necessary to understand, to develop also by gaining insight into potential future business and develops business at these new accounts;
• Handles, with respective sales and technical teams, all relevant complaints if (or potentially) escalated to lead buyer or possibly impacting the business conditions;
• Maintains awareness of market and competitive activities within designated environment and disseminates the information appropriately throughout the organization;
• Performs all other additional projects and duties as assigned by the management.

Requirements :

• Master’s degree in Economics, Marketing or Chemistry;
• Significant experience in similar area;
• Fluent in English, good command of German and potentially French is an asset;
• Excellent communication skills;
• Analytical mind;
• Prospections capabilities;
• Strong management skills;
• Autonomous;
• Flexible;
• Computer literate (Outlook, Excel, Word, Powerpoint);
• Willing to travel.

Ampacet is an Equal Employment Opportunity employer and will not discriminate against an applicant on the basis of age, sex, race, color, creed, religion, ethnicity, national origin or citizenship, disability, marital status or any other legally recognized protected basis under local laws or regulations.