Night Manager (m/f/d)

Job Description

What you’ll do

As Night Manager, you’ll be the go-to person running the show while everyone else sleeps. Here’s what your night will look like :

• Take charge of all hotel operations during the night shift.
• Handle guest check-ins, check-outs, and last-minute requests with ease.
• Run the night audit and ensure all financial records balance for the new day.
• Coordinate with housekeeping, maintenance, and security to keep things running smoothly.
• Respond to guest complaints or incidents and follow up with solutions.
• Ensure safety and security of the hotel and guests throughout the night.
• Hand over all important information to the morning team, keeping everyone in the loop.
• Keep an eye on inventory and ensure everything’s ready for the next day.

Qualifications

What we’re looking for

• Previous experience managing night shifts in hotels or similar environments.
• You can lead a team and keep cool under pressure.
• You know hotel management systems (e.g., Opera or other PMS).
• You are flexible with working nights, weekends, and holidays.
• You are super detail-oriented and has top-notch organizational skills.
• You love working with people and delivering amazing guest experiences.
• You have a calm and friendly demeanor, even when things get hectic.
• You’re looking for a place where you can be you; no clones in suits here.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get stuff done.
• You’re up for doing things differently and trying (almost) everything once if we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What’s in it for you

• The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities.
• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you when on shift (Pluxee benefit card and vouchers).
• Great discounts across the entire Ennismore family.
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties we know how to have a good time!
Vor 14 Tagen