Desktop Support Specialist

LTIMindtree is a Global Technology Consulting and Digital Solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.

As a digital transformation partner to more than 750 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Powered by nearly 90,000 talented and entrepreneurial professionals across 35 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

For more info, please visit www.ltimindtree.com

LTIMindtree is looking for a Desktop Support in Hamburg, Germany

Role : Desktop Support

Type of hire : Full time

Responsibilities :

• Incident and Service Request management. The role demands excellent communication skills oral and written, good customer handling skills and e excellent collaboration skills.
• Ideal candidate must be an experienced professional from same or similar field.
• He She must possess good knowledge on Windows, Active Directory, O365, and VPN.
• The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).
• Strong knowledge on Azure Cloud, Networking, MDM, IT Asset Management and Lifecycle
• The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.
• Collaborate with L3 and other resolver teams in English
• Correctly logging incidents and faults, categorizing, and prioritizing them in line with team procedures
• Diagnose and quickly resolve a wide range of Windows applications issues
• Good troubleshooting knowledge on internet and VPN issues
• When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Knowledge of Citrix and VPN
• Customize & configure desktop hardware to meet specifications and business standards
• Email account administration,
• Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries
• Take ownership and responsibility of queries, issues and problems.
Vor 24 Tagen