Customer Service Technical Support

At Luminator Technology Group , we’re redefining the future of public transportation through intelligent, reliable, and customer-focused technology solutions. From advanced passenger information systems to cutting-edge ticketing and data management platforms, we empower transit agencies and passengers alike. Join us in shaping smarter mobility.

We’re seeking a Technical Customer Support Specialist to be the first point of contact for our clients in DACH region. You’ll play a key role in delivering technical support for Luminator software products such us iCentre and Luminator Suite by managing customer requests, solving technical issues and ensuring smooth configuration of our products.

We value in-person collaboration, so you’ll be joining us in the office three days a week in Rastatt.

Key Responsibilities

• Serve as the primary contact for Luminator customers.
• Provide technical support via phone, email, customer portal, or other agreed channels.
• Deliver solutions for software issues related to Luminator products.
• Organize and manage the Support Desk using Luminator’s ticketing system.
• Create and maintain customer service documentation.
• Ensure consistent configuration setup for products in customer orders.
• Offer remote support via TeamViewer.
• Actively contribute to operational improvements through feedback and initiative.

What We’re Looking For

Why join Luminator?