Analyst data • darmstadt
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world’s leading life sciences firms turn fragmented scientific dat... Mehr anzeigen
Senior Software Engineer (m/w/d) AI & Business Solutions.Unser Geschäftsbereich Business Solutions mit dem Schwerpunkt AI wächst und entwickelt sich kontinuierlich weiter.Als Senior Software Engine... Mehr anzeigen
MAGNOTHERM builds refrigerant-free magnetocaloric cooling systems.One of those systems is made of components of very different kinds — magnet system, hydraulics and heat transfer, drives, electroni... Mehr anzeigen
Alnatura Produktions- und Handels GmbH Jobportal.Sinnvoll für Mensch und Erde“ zu handeln, ist unsere tägliche Motivation.Nicht nur beim Entwickeln und Verkaufen unserer Alnatura Bio-Produkte - auc... Mehr anzeigen
Locations : London | Madrid | Paris | Frankfurt Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest... Mehr anzeigen
Wir bieten abwechslungsreiche Aufgaben – von Kundenbetreuung und Disposition bis hin zu Einsätzen in Anlagen oder Fahrzeugen.Mit moderner Technik und smarten Lösungen entwickeln wir passgenaue Lösu... Mehr anzeigen
We are supporting the European Space Agency (ESA) with Data Systems management services at the European Space Operations Centre (ESOC) in Darmstadt.Within the area of Earth Observation Data Systems... Mehr anzeigen
About TetraScience TetraScience is the Scientific Data and AI Company building Tetra OS, the operating system for scientific intelligence.We help the world's leading life sciences firms turn fragme... Mehr anzeigen
Deutsche Telekom Healthcare and Security Solutions GmbH (DTHS).Deutsche Telekom Healthcare and Security Solutions GmbH (DTHS).Als Teil der Deutschen Telekom verfolgen wir bei “T Health” das Ziel, d... Mehr anzeigen
MAG - DEIN PARTNER FÜR SKALIERBARES PLATTFORM-BUSINESS.Als eigenständige Organisation aus der TB International Gruppe heraus gegründet, bündeln wir über zehn Jahre Erfahrung im Mode Marktplatz-Hand... Mehr anzeigen
Die Möglichkeit zum Einstieg in eine Karriere im Bereich IT durch spannende Aufgaben und wertvolle Erfahrungen.Etablierter und renommierter Arbeitgeber in der Region.Einen modernen, bestens angebun... Mehr anzeigen
Hannover, Darmstadt, Bonn oder Aachen.Starte dein Duales Studium bei der DHL AG, Geschäftsfeld Fuhrparkmanagement in Hannover, Darmstadt, Bonn oder Aachen und der DHBW Mannheim zum.Bachelor of Scie... Mehr anzeigen
Zeit absitzen und Geld verdienen ?.Arbeit die Sinn hat und Spaß macht ?.Arbeit als bereichernden Teil deines Lebens verstehen ?.Dann sollten wir uns kennenlernen!.Bearbeitung und Erstellung von Fin... Mehr anzeigen
Das Syntax Institut ist ein AZAV-zertifizierter Bildungsträger für digitale Zukunftsberufe.Mit praxisnahen Weiterbildungen in IT-Administration, IT-Sicherheit und IT-Systemen im Gesundheitswesen un... Mehr anzeigen
Do you take ownership, enjoy hands-on work, and want to grow together with your team in a dynamic and technical environment? Are you motivated to help shape reliable operations and continuously imp... Mehr anzeigen
Take responsibility for the implementation, quality, and operation of data products on the Döhler data platform.Develop data products based on the Shared Data Foundation.Ensure high engineering sta... Mehr anzeigen
Your responsibilities will include:.Perform and monitor routine data processing operations, including data ingestion, processing and distribution, and investigate and resolve operational anomalies.... Mehr anzeigen
Zahlen sind dein Ding – aber du willst mehr als nur Excel?.Bei etalytics setzt du deine Finance-Skills dort ein, wo sie echten Impact haben: in einem Tech-Unternehmen, das mit KI die Energieeffizie... Mehr anzeigen
ATC Computer Transport & Logistics GmbH.Hessenring 15L in 64546 Mörfelden-Walldorf.ATC is a global logistics, white-glove, and technical services specialist for data centres.For over 45 years, we'v... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
