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Customer Success Operations Manager (Planhat)

CorsearchMünchen-Flughafen, Bayern, .DE
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Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand... Mehr anzeigen

Pricing Associate Director – CCH® Tagetik (Enterprise Performance Management) (m/w/d)

Wolters KluwerGarching, DE

Part of the Wolters Kluwer’s CP & ESG division, our award-winning CCH® Tagetik expert solution provides the strategic & financial intelligence platform that enables CFOs and their peers, in... Mehr anzeigen

Metal Forming Engineer (all genders)

Blackwave GmbHGarching bei München, Bayern, DE

To end COPV failure in spaceflight.Forming precision defines structural integrity.This role builds the foundation for performance and reliability.You develop, stabilize and scale metal forming proc... Mehr anzeigen

Senior Forward Deployed Engineer

SalesforceFreising, Germany

Wir sprechen flieend Deutsch und Englisch.Wir verfgen ber 6+ Jahre Erfahrung in Software Engineering oder technischer Delivery mit nachgewiesener End-to-End-Verantwortung fr skalierbare Produktions... Mehr anzeigen

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Senior FP&A Analyst (m/f/d)

AND-EIsmaning, Bayern, DE

You enjoy turning complex financial data into meaningful insights that support strategic decisions? You thrive in dynamic environments where change is constant and where you can actively shape proc... Mehr anzeigen

Detection Engineer (m/w/d)

Argos SecurityErding, Germany

Abgeschlossene IT-orientierte Ausbildung oder ein abgeschlossenes technisches Studium (z.Informatik, IT-Sicherheit, Cyber Security).Mehrjhrige Berufserfahrung im Security Operations Center (SOC)-Um... Mehr anzeigen

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Senior TecCom Supply Chain Data Consultant (m/f/d)

TecAllianceIsmaning, Bayern, .DE
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Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards.With over 900 colleagues working relentlessly in 140 coun... Mehr anzeigen

Working Student (m/w/d) Global IT Procurement

TelefónicaISMANING, DE

TGS is a Global Procurement team that to support our Operation in Europe and Latin- America.This includes the global responsibilities in all procurement opportunities for Telefonica operation.We ar... Mehr anzeigen

Duales Studium B.Sc. Angewandte Künstliche Intelligenz - Schwerpunkt GenAI (m/w/d)

in-tech GmbHGarching, Bayern, DE

In Zusammenarbeit mit unserem AI Team ergänzt du die Theoriephasen deines Studiums mit praktischen Aufgaben in unterschiedlichen Projekten.Die geplante wöchentliche Arbeitszeit beträgt 20 Stunden.D... Mehr anzeigen

Sales Development Representative (all genders)

Prospeum GmbHHallbergmoos, Bavaria, Germany
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You're not cold-calling from a script.You're building Prospeum's sales pipeline from the ground up — inbound and outbound, strategy and execution, from first touch to qualified meeting.Build and ex... Mehr anzeigen

Senior Data Analyst - Defense Metaverse and Sensor Analytics (m/w/d)

21strategies GmbHHallbergmoos, Bavaria, Germany
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KI-basierte Software für militär-taktische Simulation und Entscheidungsunterstützung im Verteidigungsumfeld.Zur Verstärkung unseres Teams suchen wir eine/n.Diese Position ist keine klassische Repor... Mehr anzeigen

Business Analyst (m/w/d) – Lohn- und Gehaltsabrechnung

Wolters Kluwer Tax & Accounting Deutschland GmbHGarching, DEU

Schon heute die Zukunft gestalten – mit Wolters Kluwer.Seit über 180 Jahren unterstützen wir Unternehmen weltweit dabei, Arbeitsprozesse einfacher, effizienter und zukunftssicher zu gestalten.Mit N... Mehr anzeigen

Technical Application Engineer - Non-destructive testing

FlukeIsmaning, Bavaria, Germany

Perform field service data collection, routing, and reporting.Primarily performs incoming inspection, shipment setup, on-site installation, and training for eddy current flaw detectors.Perform on-s... Mehr anzeigen

Werkstudent (m/w/d) Quality Systems

msdUnterschleißheim, Bayern, DE

Unterschleißheim suchen wir ab sofort einen.Eigenständige Bearbeitung kleinerer Projekte.Ablage und Archivierung von Dokumenten.Pflege der dazugehörigen elektronischen Systeme.Erstellung von Spezif... Mehr anzeigen

Data Warehouse Engineer (m/w/d) Business Intelligence

DACHSER SEUnterschleißheim, DE

Finanzen / Controlling / Steuern.Logistics is People Business“ – dieser Leitsatz macht deutlich, dass die Mitarbeitenden für DACHSER der Schlüsselfaktor für den Unternehmenserfolg sind.Gemeinsam ve... Mehr anzeigen

(Inhouse) Microsoft 365 Platform Engineer (m/f/d)

LeadecStuttgart; Garching

Join our global IT operations team, which manages and continuously develops our state-of-the-art IT infrastructure from the network to the cloud.Platform Engineering & Governance: Design, implement... Mehr anzeigen

(Senior) Data Engineer (f/m/d): SAP Data on RDF Knowledge Graphs

SAPGarching bei München(Munich), DE

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h... Mehr anzeigen

Founding AI/NLP Engineer (m/w/d)

FAST AI MoviesGarching, Bavaria, Germany
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Join explaino, the operating system for enterprise knowledge transfer.Backed by Europe’s greatest early-stage VC EWOR and leading clients like Schneider Electric, Coop, Sparkassen, and AOK, we tran... Mehr anzeigen

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Customer Success Operations Manager (Planhat)

Customer Success Operations Manager (Planhat)

CorsearchMünchen-Flughafen, Bayern, .DE
Vor 30+ Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.




At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.

Why Choose Corsearch?

  • Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.

  • Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.

  • Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.

  • Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

✅The Role

We are looking for a hands-on, technically-minded Customer Success Systems Architect to take full ownership of our Planhat environment. Our current setup needs a total "under-the-hood" overhaul to fix data integrity issues and scythe onlale for 900+ users.

This is not a generalist success role; we need a system "builder" who understands back-end architecture, data flows, and complex integrations. You will be responsible for transforming our CS platform from a "data dump" into a high-performance engine that drives actionable insights and operational excellence across the entire post-sales journey.

✅Responsibilities and Duties

1. Planhat Administration & Ownership
  • System Ownership: Serve as the primary "Product Owner" for Planhat. You aren't just an end-user; you are the architect responsible for stability, accuracy, and scalability.

  • Backend Configuration: Build and maintain backend settings, including API integrations, data feeds, custom fields, user roles, and complex automation rules.

  • Workflow Design: Build and optimize playbooks and "Rules of Engagement" that reduce manual work and eliminate the team's dependency on offline spreadsheets.

  • Actionable Reporting: Help implement a new health score logic and build dashboards that turn raw data into specific actions for the CS team.

2. Data Integrity & SFDC Alignment
  • System Cleanup: Lead the initiative to fix our current "rubbish data" by auditing existing structures and implementing strict data standards.

  • Cross-Functional Sync: Work closely with RevOps and Finance to ensure Planhat and Salesforce (SFDC) sync seamlessly in real-time.

  • Proactive Health Monitoring: Establish automated processes to monitor data health and resolve gaps before they impact reporting.

3. Project Leadership & Autonomy
  • End-to-End Delivery: Drive projects from definition to execution. You must be able to define the outcome, build the backend logic, automate the process, and train the end-users.

  • Independent Execution: Work with minimal supervision. We need a "self-starter" who provides solutions and updates, not one who waits for a checklist of tasks.

  • Documentation: Create and maintain the "source of truth" documentation for all system processes and playbooks.

✅Essential

Essential Technical Skills
  • Platform Expertise: Proven experience as a Power User or Admin in Planhat (strongly preferred) or Gainsight. You must understand backend configuration, not just front-end navigation.

  • Excel Mastery: You are a "power user" of Excel. You must be highly proficient in VLOOKUPs, Pivot Tables, and complex formulas (expect a live assessment).

  • CRM Knowledge: Solid experience with Salesforce (SFDC) and how it integrates with CS platforms.

  • Data Literacy: A deep understanding of data attribution, relational databases, and (ideally) basic SQL.

Essential Professional Skills
  • Extreme Autonomy: You have a proven track record of driving complex projects to completion without hand-holding.

  • Critical Thinking: You don't just "do" tasks; you analyze why a process exists and how to make it 10x more efficient.

  • SaaS Background: Experience in a post-sale SaaS environment is crucial to ensure the processes you build are "real-world" ready.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.