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Client success manager • aschheim

Zuletzt aktualisiert: vor 2 Tagen
Customer Success Manager

Customer Success Manager

AvomindMunich, BY, DE
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Our client provides a SaaS solutions to optimize administrative and HR processes.They have more than 7’500 clients and 1’400’000 users all around the world (130 countries).They design software solu...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

DeepImmo GmbHMünchen, Bayern, DE
Quick Apply
Du liebst es, mit Kunden zu arbeiten, echte Mehrwerte zu schaffen und moderne Technologien verständlich zu machen? Dann bist du bei uns genau richtig! Als Teil unseres Customer-Success-Teams bei De...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Service Delivery Lead (m / f / x) Client Success

Service Delivery Lead (m / f / x) Client Success

Scalable CapitalMünchen, BY, DE
Service Delivery Lead (m / f / x) Client Success.Scalable Capital is a leading digital investment platform in Europe.The company empowers everyone to shape their financial future.Scalable Broker makes ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Senior Customer Success Manager

Senior Customer Success Manager

Palo Alto NetworksMunich, Germany
As a Customer Success Manager you are a critical part of our customers adoption of security integrations.You act as their daytoday contact for products in the Network Security portfolio establishin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Junior) Client Success Manager - E-Commerce (m / w / d)

(Junior) Client Success Manager - E-Commerce (m / w / d)

trboMünchen, Bayern, DE
Ein dynamisches, gründergeführtes Unternehmen mit erfolgshungrigen Kollegen, flachen Hierarchien und kurzen Entscheidungswegen. Wir begleiten dich bei deiner Karriere, wachse gemeinsam mit trbo.Rege...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
Customer Success Manager (German Speaking)

Customer Success Manager (German Speaking)

SecfixMunich, Bavaria, Germany
Homeoffice
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Remote (+ / - 2hrs from Germany GMT+1).C2 German Language is essential.Our customers are at the heart of everything we do at Secfix and we’re looking for a star player to support customers from the D...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager : in Marketing

Customer Success Manager : in Marketing

Instaffo GmbHMünchen, Bayern, DE
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Du bist interessiert an der Stelle als Customer Success Manager : in Marketing bei Deep Media Technologies GmbH ? Auf der Jobplattform Instaffo kannst du dich für diesen und weitere Jobs ohne großen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Client Success Manager (m / f / x) - Italian speaking

Client Success Manager (m / f / x) - Italian speaking

Scalable GmbHMünchen, Bavaria, Germany
You are a reliable contact person both for existing customers and for those interested in our services in Italy.You answer inquiries from our customers by email and chat. You work closely with other...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Customer Success Manager

Customer Success Manager

SyncronMünchen, Bayern, .DE
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SaaS company with over 20 years of experience, specializing in aftermarket solutions.Our Service Lifecycle Management Platform offers domain-fit solutions for : . US, UK, Germany, France, Italy, Japan...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager : in (gn)

Customer Success Manager : in (gn)

Peter Park System GmbHMünchen, Bayern, DE
Du möchtest Deine Karriere in einem schnell wachsenden Start Up in der DACH-Region starten? Wir suchen nach Talenten, die unser Customer Relationship Management-Team unterstützen.Als Customer Succe...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
  • Gesponsert
Customer Success Manager (gn)

Customer Success Manager (gn)

ClearOps GmbHMünchen, Bayern, DE
At ClearOps, we keep the world of machinery moving by transforming the entire service supply chain of machine manufacturers into a seamless data ecosystem. Our platform connects manufacturers, deale...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
DACH (Senior) Client Success Manager, Retail Media

DACH (Senior) Client Success Manager, Retail Media

CriteoMunich, Germany
Criteo Retail Media is the rising star of the Criteo portfolio.The DACH market shows double-digit growth which is why we are growing the team. Our Retail Media solutions allow eCommerce sites to gen...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Customer Success Manager

Customer Success Manager

CondensMünchen, Bayern, DE
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Intro For thousands of User Researchers, Designers and Product Managers across the globe, Condens is a primary tool of their work, which they often use several hours a day.And while the software pl...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
  • Gesponsert
Customer Success Manager (gn)

Customer Success Manager (gn)

VESTIGAS GmbHMünchen, Bayern, DE
Du gestaltest als Customer Success ManagerIn aktiv die Weiterentwicklung unserer Customer-Success-Prozesse und sorgst dafür, dass unsere KundInnen in der Bauindustrie ihre Digitalisierungs- und Nac...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
Customer Success Manager

Customer Success Manager

AdobeMunich
Homeoffice
Changing the world through digital experiences is what Adobe’s all about.We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital exper...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
  • Gesponsert
Customer Success Manager

Customer Success Manager

Deep Media Technologies GmbHMunich, Bavaria, Germany
Join us on our journey to the next generation of digital marketing by combining media with innovative technology!.Wir suchen zum nächstmöglichen Zeitpunkt einen Kundenberater Digitales Marketing (a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Client Success Manager - Automotive industry (m / w / d)

Client Success Manager - Automotive industry (m / w / d)

DXC TechnologyMUNICH,BY,DEU
With a presence in 70+ countries and a client base of nearly 6,000, we deliver next-generation IT services and solutions that transform industries. Join us and be part of a team recognized globally ...Mehr anzeigenZuletzt aktualisiert: vor 28 Tagen
Customer Success Manager (all genders)

Customer Success Manager (all genders)

stellenanzeigen.de GmbH & Co. KGMünchen, Bayern, DE
Quick Apply
Customer Success Manager (all genders) München Vollzeit Über stellenanzeigen.Online-Jobbörsen in Deutschland.Mit innovativen Lösungen unterstützen wir Unternehmen bei der Suche nach passenden Talen...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Customer Success Manager (all genders)

Customer Success Manager (all genders)

WemoloMünchen, Bavaria, Germany
Bist du bereit dich mit uns auf eine spannende Reise zu begeben Wir leben #own (y)our growth und frdern ein Umfeld in dem Innovation und persnliche Entwicklung Hand in Hand gehen.Einfhrung und Impl...Mehr anzeigenZuletzt aktualisiert: vor 21 Tagen
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Customer Success Manager

Customer Success Manager

AvomindMunich, BY, DE
Vor 18 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Our Client

Our client provides a SaaS solutions to optimize administrative and HR processes. They have more than 7’500 clients and 1’400’000 users all around the world (130 countries).

They design software solutions that provide simple answers to specific needs : time & activity management, HR management, employee engagement, expense reports. Our goal is to increase productivity while providing our clients with a simple, efficient and user-friendly experience.

Given their strong growth (40% per year on average) and their ambitions, they need to strengthen their workforce, which currently stands at 650+ people in France (Paris, Marseille, Nantes), Spain (Barcelona), Switzerland (Geneva) and now Germany (Munich).

Job Description

In order to continue their expansion in this market, they are looking for an HRIS Customer Success Consultant to join be the first member of our team in Germany. You will be a cornerstone of this new adventure!

Purpose of the job :

  • Onboarding and implementing new customers in Germany.
  • Satisfy customers by following up on their needs over time and responding to new functional requirements, which will lead to future opportunities.
  • Localize" by contributing to the continuous improvement of the firm's consulting activity in Germany.

Details of the tasks :

Customer onboarding  (project management and implementation)

  • Satisfy  a wide variety of customers in often complex and high-stakes deployments. (SME as well as Large Accounts).
  • Gain the  trust  of local companies in Germany as well as key accounts and their subsidiaries abroad.
  • Ensure that the deployment is completed  on time  and  on budget  as stipulated in the contract.
  • Gather the customer's initial needs and suggest an appropriate response.
  • Adapt our software to the customer’s  local context  in Germany.
  • Train the administrators to use our software in total autonomy.
  • Ensure the Go-live and the follow-up during the first weeks of use.
  • Demonstrate  flexibility and agility  throughout the implementation in the event of unforeseen circumstances (unavailability of the client, request for a delay in the launch etc.)

    • Follow-up of Key Accounts  (support, account management)

  • Keep a close eye on the satisfaction of your most important customers.
  • Support these customers in case of level 2 issues.
  • Carry out post-implementation check-ups.
  • Identify and generate new  cross sell or upsell  opportunities to grow their reach to your German customers (lead generation).
  • Be proactive in presenting new products that may address a customer's past issues.

    • Contribution to the localization  and  continuous improvement  of the CS activity in the firm :

  • Participate in numerous cross-functional  side projects.
  • Adapt our offer and strengthen the  market-fit  of our solutions for the German market.
  • Work in a team with different Business Units (Sales, Marketing, Product, etc.)
  • Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
  • Follow and participate in some projects from the pre-sales phase, supporting the sales team.
  • Demonstrate autonomy and initiative in our  agile mode  of operation.

    • Preferred Experience

    You have a background in HR (degree in HR / first work experience in HR).

    You have a Tech / SaaS affinity.

    A willingness to be a key player in this adventure, contributing to the German market's growth.

    Looking for a dynamic work environment with varied missions requiring versatility and organization.

    Comfortable and eager to work with both local businesses and key accounts (C-Level).

    Native German speaker and proficient in English.

    Clear and structured oral and written communication.

    Taste for human contact and pedagogy.

    An aptitude for solving practical and sometimes technical problems.

    A sense of service and a taste for things well done.

    Familiarity with web technologies and their implementation is a plus; if not, we will provide training.

    Selection process  (in German and English)

    Step 1 : Screening interview with HR (30')

    Step 2 : Interview with the German Country Manager (60')

    Stage 3 : Interview with an HRIS Consultant Team Leader (60')

    Step 4 : Our “Final Talk” (45')

    At our client, you will find

  • The stimulating environment of a fast-growing French Tech scale-up company with an international outlook, where the end user is at the heart of the design of the software.
  • Stimulating development projects in the context of a new market launch.
  • A strong corporate culture based on collaboration and empowerment (employee shareholding, transparency of salaries, decisions and results, culture of debate, collective rather than individual variable, etc.).
  • Passionate teams that take issues seriously but without taking themselves too seriously.
  • Come and join our company, which is on a human scale and whose highly participative operation leaves plenty of room for initiative, innovation and non-conformism.
  • Our offers are open to employees who are recognised as disabled workers.