Country manager Jobs in Quickborn

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Together, we keep everyday life moving to build a better tomorrow

Are you a hands-on leader with a passion for operational efficiency and customer satisfaction? We are looking for a Workshop Manager to take charge of Service and Installation Operations within our HIAB workshop in Hamburg. In this vital role, you’ll be responsible for driving performance across key metrics including volume, profitability, cost control, team engagement, and customer satisfaction. If you thrive in a dynamic, results-driven environment and enjoy leading high-performing teams, we want to hear from you.

The position is based in Schenefeld, Germany

Main tasks and responsibilities

Oversee and manage the Service and Installation teams within the workshop and liaise with the CSC central teams and management to deliver an efficient, effective and profitable operation

Work in conjunction with the overall CSC HIAB strategy and contribute to continuous improvements within this area of operation

Develop people and teams as per Hiab’s technical competence development framework

Provide technical support where needed

Workshop and Field Service job co-ordination, parts supply and stock holding in house.

Support with Business growth

Refer sales leads, customer feedback, and information on competitor activity to appropriate contacts within the organization

Collaborate with technical support representatives in the Market Area to coordinate and channel technical support from HIAB functions towards assigned customers within the Market Area

Evaluate customer satisfaction in a structured manner, to ensure a process of continuous improvement. Obtain regular feedback on market development, trends and demand patterns

Co-operate closely with other business units to collaborate and share ideas

Handle prices and quotes in line with established guidelines

Manage costs, times, margins and overall profitability

Take ownership of the workshop P&L and put in place processes and initiatives to maximise financial performance

Develop and practice a 5s safety culture

Prepared to travel within and outside the country

Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice

Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as required

What you’ll need to succeed

Commercial or Technical Qualification

Proven ability to manage a busy workshop environment from within a related industry

Experience and knowledge of engineering production and or bodybuilder operations is desirable

Ability to demonstrate cost control and P&L management

Excellent customer facing skills

Proven ability to develop and manage customer relationships

Strong business mind-set with financial skills

Good technical skills

Ability to work in an international business environment in a matrix organisation

Results and achievement driven and eager to create long term relationships

High integrity and excellent interpersonal and communication skills

Proficiency in German and good English skills desirable

Driving licence

You will be part of

Become part of our international enterprise founded upon the principles of Integrity, Quality, and Safety, and leverage a cooperative environment that fosters professional advancement.