Customer agent Jobs in Hirschaid

About the Role

You will be part of a high growth region with a world-class team. Working closely with our customers and prospects. You will help to shape and evolve consulting and product delivery offerings and drive new business with your sales partners.

Responsibilities :

Ensuring a thorough understanding of customer’s expectations. Meetings with sales and discussions of proposed solution details with the prospect during all phases of the sales cycle

Presenting the breath of LNRS fraud prevention, identity verification and authentication products and services. Clarifying technical details of functionality, performance, security, best practices, and practical deployment architectures

Offering consultative approach that includes excellent listening skills and well-positioned questions to identify and recommend solutions to meet customer’s needs

Gaining a deep understanding of our customers, their businesses, and industries. To help them realise their business value and transformations achievable with our solutions

Guiding customers through proposed solutions, including technical demonstrations, detailed technical and business processes and high-level engagement plans

Driving opportunities through all stages from inception through internal handover to delivery

Providing expertise by applying product and / or process to the customer bas

Requirements :

Experience in the fraud prevention, risk, or authentication space

Experience of risk management, fraud prevention, banking industry, identity verification, cyber security, malware research, credit policy or payments industry experience

Experience working with prospective customers to identify and concisely reflect requirements

Demonstrate Excellent consultative skills with the ability to collaborate and explore options., Demonstrate and effectively use active listening skills to understand client needs

Have organizational and project management skills and analytical and problem-solving skills to solve complex business problems

Demonstrate excellent relationship building skills and the ability to collaborate and interact effectively with internal and external stakeholders