Customer experience manager Jobs in Erding

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Position Overview

The Key Account Manager will maximize the potential and the use of the product in her / his territory. Key activities are potential driven key account management, delivering the selling messages, providing a high-level of customer service toward being a best in class assay provider, and solving challenging problems in a dynamic environment.

With a track record in sales in specialty care (ideally oncology breast cancer) and strong key account manager skills, the individual will engage with gynecologists, oncologists and pathologists in Hospital and office-based accounts to further develop sales in existing and new accounts.  She / he will build and maintain comprehensive understanding of her / his customer needs and develop key account records to manage these relationships.

The role holder will have an ability to work autonomously in the region in a close cooperation with the national sales manager. Travel and overnight stay is recommended to cover the territory appropriately.  She / he will attend some national and local conferences / meetings.  Due to the complexity of medical oncology diagnostics, a person who has a medical / scientific background with an ability to analyze data, and who is well-organized, flexible and passionate about working with complex products is most likely to succeed.

Essential Duties

include but are not limited to the following :

• Drive sales and achieve sales goals in assigned territory.
• Manage and grow business in existing and new accounts.
• Build and develop customer contacts and serve customer networks.
• Give presentations on the product at a local level, attend relevant conferences / events.
• Drive standalone meetings as well as workshop meetings.
• Attend regular trainings on the product(s).
• Ability to communicate effectively (oral and written) at all levels of the organization.
• Strong interpersonal and organizational skills.
• Self-starter, autonomous, entrepreneurial and solution-oriented team player.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work on a mobile device, tablet, or in front of a computer screen and / or perform typing for approximately 20% of a typical working day.
• Ability to travel to relevant accounts up 100% of a typical working day.
• Ability to travel 100% of working time away from work location, may include overnight / weekend travel.

Minimum Qualifications

Preferred Qualifications

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