Customer experience manager Jobs in Kiel

Onze oorsprong ligt bij Expert Webdesign , waarbij wij websites voor allerlei bedrijven ontwikkelden. Zo ook voor recreatie ondernemers. Hier kwamen we telkens hetzelfde probleem tegen : de websites liepen ver voor op de markt en concurrentie, maar misten de mogelijkheid om direct via de website een vakantie te boeken. Klanten moesten hiervoor telefonisch contact opnemen met de receptie of uitwijken naar externe boekingsplatforms. Dit moest beter en gemakkelijker, dachten we.

Daarom zijn we om tafel gegaan met allerlei partijen als receptionistes, parkmanagers, technische diensten, schoonmakers, slagboompartijen en de directie, om vanuit diverse perspectieven de knelpunten in kaart te brengen. Het resultaat was de ontwikkeling van een innovatief reserveringssysteem dat alle benodigdheden voor recreatiebedrijven integreert. Zo is in 2011 Booking Experts ontstaan. Ons boekingsplatform is uitgegroeid tot hét platform voor vakantieparken, campings, hotels in diverse landen.

Om aan de groeiende vraag te voldoen, hebben we in 2017 ons marketingbureau Booking Boosters opgericht. Hiermee kunnen we onze klanten helpen om hun online omzet te verhogen en hun groei te stimuleren. Middels effectieve en performance based marketingtechnieken, zoals SEO, SEA, Affiliate Marketing en Social Media, helpen wij vakantieparken groeien en floreren!

As Business Development Manager North Germany for Holiday Parks & Campsites, you'll drive customer acquisition and regional growth across Northern Germany. This remote role is ideally based near major transport hubs such as Hamburg, Bremen, Lübeck / Travemünde, Kiel or Kühlungsborn. You’ll manage the full sales cycle with a consultative approach tailored to partners in the holiday park and campsite sector, working closely with Customer Success to ensure smooth onboarding and long-term satisfaction. You’ll report directly to the Manager Business Development Germany.

Key responsibilities

Proactively generate and follow up on new leads within our customer base;

Carry out structured prospecting via email, LinkedIn and phone calls;

Plan and deliver persuasive product demos and sales presentations;

Negotiate and close contracts to build strong, long-term client relationships;

Collaborate with the Customer Success team to ensure smooth implementation and client retention;

Maintain and grow the sales pipeline using CRM systems (Hubspot);

Report on sales results and market trends to the Manager Business Development Germany;

Contribute to the ongoing development of our sales strategy for the German market.

Who is this role a natural next step for?

This role is ideal for professionals with experience in the recreation sector who truly understand the dynamics of holiday parks and campsites, and who are ready to step into a commercial position with greater strategic impact. Think of roles such as Front Office Manager, Head of Reception, Revenue Manager, Park Manager, Front Office Supervisor, Operations Manager, or Sales / Account Executive within the recreation industry.

About Booking Experts

Booking Experts is an international software platform that helps leisure businesses automate and optimise their entire operations. With our products BEX PMS, CMS and smart tools & integrations, we provide a complete cloud ecosystem that supports holiday parks, campsites, hotels and rental organisations in their administrative, operational and financial management.

What do you bring?

At least 3 years’ experience in B2B sales or relevant experience within the recreation sector (holiday parks or campsites) , ideally within SaaS or tech;

A proven track record in acquiring new clients and hitting revenue targets;

Strong communication and negotiation skills;

Experience with consultative selling and presenting complex solutions;

A self-starter with a proactive attitude and results-driven approach.

Familiarity with CRM systems and pipeline management;

Knowledge or experience in the hospitality industry, in particular with campsites or holiday parks, will be a strong advantage.

Excellent command of both German and English.

Key competencies

Results-driven – A sharp focus on achieving commercial targets;

Consultative selling – Skilled at understanding and translating customer challenges into tailored solutions;

Independence – Proactive, self-driven and motivated to generate new business opportunities;

Team collaboration – Works closely with Customer Success and Inside Sales to drive impact;

Analytical mindset – Uses data and insights to refine and optimise sales strategies.

What we offer :

Remote working – Enjoy the flexibility of working from home while staying closely connected with your team;

Top-notch setup – We’ll equip you with everything you need, including a MacBook;

Personal development – We actively support growth, offering plenty of opportunities to develop within a close-knit team. Think online courses via our Learning Management System and a buddy to guide you along the way;

Culture that clicks – An informal and ambitious team working together on growth and innovation;

Moments that matter – Regular team outings and celebrating wins with drinks.

The application process :

1. First interview – An introductory chat with Manager Business Development Germany.

2. Second interview – A deeper conversation with the Head of International Growth.

3. Third interview – A DISC personality assessment to explore your communication style and team fit.

4. Final interview – A strategic discussion with our CEO about long-term collaboration.

Offer!

Ready to roll? We look forward to making you an offer and welcoming you to our team!

Feeling excited but keen to learn a bit more first? Don’t hesitate to get in touch with our recruiter via recruitment@bookingexperts.com . We’d love to get to know you!