Customer experience manager Jobs in Ottendorf-Okrilla

Introduction to the job

Their primary responsibilities include understanding customer expectations, managing incidents (customer complaints, high impact dead on arrival (DoA) parts, new machine quality, etc) as well as defining the customer’s quality roadmap for realization.

The CQM will report into the EU / US Customer Team and located in Dresden, Germany, supporting GlobalFoundries, and other customers within the EU / US customer team.

Role and responsibilities

• Be part of the Site Operation staff team as a Quality Business Partner.
• Act as the Quality go-to person and single contact for local, central and customer interactions.
• Partner with quality engineers to deliver quality in operation and role model quality best practices.
• Secure quality end-to-end value stream deliverables.
• Handle customer complaints and incident escalations.
• Manage quality dashboards and gap closure plans.
• Handle customer quality updates up to the Litho departmental level including customer auditing.
• Take a proactive approach on the agreed customized quality roadmap.
• Feed to the customer team for prior setting and cascading customer team instruction.
• Consolidate GlobalFoundries WW quality business with other CQMs in EU / Asia.

Education and experience

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills :

Other information

EOE AA M / F / Veteran / Disability

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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