Talent.com

Customer quality manager Jobs in Deutschland

Zuletzt aktualisiert: vor 4 Tagen
Manager, Customer Warranty

Manager, Customer Warranty

TPI CompositesGermany
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Principal Customer Success Manager

Principal Customer Success Manager

ZendeskRemote, Germany
Homeoffice
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical & Quality Manager

Technical & Quality Manager

ArcelorMittalGermany
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Support Manager

Customer Support Manager

komootDE
EUR2000 monatlich
Homeoffice
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Customer Success Manager

Customer Success Manager

Infotree Global SolutionsGermany, DE
Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen
Manager, Customer Experience

Manager, Customer Experience

CFA InstituteRemote, DE
Homeoffice
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
EUC Customer Success Manager

EUC Customer Success Manager

DE10 VMware Global Inc DEGermany,Remote Office
Homeoffice
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Assurance

Quality Assurance

Central ParkingDE
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager

Customer Success Manager

THRYVEGermany, Germany
Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Manager Quality Control (m / w / d)

Manager Quality Control (m / w / d)

Ferring PharmaceuticalsGermany
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Technical Customer Success Manager

Technical Customer Success Manager

CloudSploit by Aqua SecurityGermany
· Full Time
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Customer Success Manager

Customer Success Manager

E.ON Energie Deutschland GmbHDE
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
MANAGER - CUSTOMER EXPERIENCE

MANAGER - CUSTOMER EXPERIENCE

Power Replydeutschlandweit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Manager Customer Experience Strategy

Manager Customer Experience Strategy

Wavestone Germany AGDeutschland
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Experience Program Manager

Customer Experience Program Manager

MicrosoftGermany
Full-Time
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Supply Chain and Quality Manager (m / w / d) •

Supply Chain and Quality Manager (m / w / d) •

Tagueri AGGermany
Full-time
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
SAP Quality Manager / Quality Engineer

SAP Quality Manager / Quality Engineer

LeverXGermany
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Quality Manager (w / m / d)

Quality Manager (w / m / d)

FujitsuGermany
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager

Customer Success Manager

SmartRecruitersGermany
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Lebensmitteltechnologe / Quality Manager (m / w / d)

Lebensmitteltechnologe / Quality Manager (m / w / d)

FOODJOBSDE
Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
Diese Stelle ist in deinem Land nicht verfügbar.
Manager, Customer Warranty

Manager, Customer Warranty

TPI CompositesGermany
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

Manager, Customer Warranty Problem Solving (Presential or Remote, Full-time)

TPI Composites

TPI Composites is the leading wind-blade manufacturer and the only independent wind blade manufacturer with a global footprint. We are looking for a motivated Problem-Solving Manager to join our Customer Warranty Management (CWM) Department. The position reports to the Director, CWM Department.

Key objectives

The new Customer Warranty Management (CWM) Department oversees TPI Composite blade products Quality at customer sites (windfarms) within Warranty period. As our new Problem-Solving Manager, you are an excellent communicator, a people leader, and a recognized knowledge technical leader in the area of composites engineering, manufacturing and problem solving with direct and applicable knowledge on wind blades. In this role you will lead a team of problem solvers, both technical leads and project managers, and drive the CWM Department towards the highest level of efficiency in resolving complex problems and exceed TPI Composites customers’ expectations.

Main Responsibilities :

  • Lead a team of Technical Leads (TL’s) & Project Managers (PM’s) responsible for the management of open Warranty projects across all customers and following the internal CWM process.
  • Manage the team’s resource to support the demand from CWM Customer Relations Managers.
  • Act as internal (back-office) leader overseeing all Warranty projects, however being available to support the CWM Customer Relations Managers with key customer communications on demand.
  • Grow the team and continuously assess its capabilities to efficiently respond to the business demand. Work closely with the CWM Customer Relations managers to understand the customer and new project demand and maintain an overall project resource planning, forecasting and escalate resource shortages (Note : the work scope and resource utilization expected to be unpredictably dynamic over the 1st year of creation of the team)
  • Monitor the progress and ensure consistency between all open Warranty projects and take accountability in delivering on time results and quality overview status / reports. Regular overview project reporting and Escalation of high risks to Executive leadership.
  • As an expert in Problem solving and Blades technologies / Engineering / Quality, continuously mentor the team technically and on CWM process.
  • Work with the CWM Lean System leader to continuously improve the CWM process.
  • Work with the CWM Customer Relations managers and System manager and take initiatives to continuously improve customers satisfaction about TPI ability to efficiently respond to unpredicted urgent risks.
  • Support TL’s & PM’s in escalation of internal project resource allocation from other functions (ENG-Quality-Production) when required.
  • As a Blades technical expert, take accountability for the quality of Warranty projects Technical Reviews (TR) gates passage (TL’s responsibility).
  • From time to time may have to temporarily step in and take lead in some critical Warranty projects according to criticality and temporary shortage in resources and skills.

Qualifications & Experience

  • degree in Engineering required. MSc or MBA or PhD preferred.
  • Minimum 15 years related industry experience required with minimum of 10 years wind blade composites experience preferred.
  • Experience in project management with PMP certification preferred.
  • Lean 6-sigma black belt certification & strong track record in problem analysis and problem resolution.
  • Computer proficiency & Excellent presentation skills
  • Quality orientation and high attention to detail
  • Ability to work with vendors, customers and employees
  • Experience working with high performance teams.
  • Ability to maintain safe work environment.
  • English fluency; speak, read, write
  • Personality & Leadership :

  • Flexible, pragmatic, open and positive personality with “can-do-attitude”
  • Strong leadership, mentoring, organizational and communication skills
  • Excellent interpersonal skills and attention to detail
  • Self-motivated, proactive, solutions-driven change agent required
  • Ability to work in a matrix environment
  • Able and willing to travel internationally about 35%
  • Location :

  • Presential candidates will be considered only from the following countries : Mexico, Turkey, India, Denmark, Germany
  • Remote candidates will be considered only from the following countries : Denmark, Germany, Spain, UK, USA, Mexico.