Customer support Jobs in Aschheim

Salary : 50.000 - 65.000 EUR per year

Requirements :

• We don't care about your degree! What matters is you as a person! We are happy if you have completed vocational training (e.g. IT specialist for system integration), or if you have completed further training. You can also have just completed your studies (e.g. electrical engineering, computer science...). IT enthusiastic career changers are also very welcome!
• Linux and network knowledge are an advantage
• Experience with JIRA / Confluence is also a plus
• You should be able to work independently and take responsibility for tasks
• In this role you also need to be willing to work occasional weekends and evenings (on-call duty)

Responsibilities :

Customer Service at KINEXON, 3rd Level Support or even more! ;)

After a successful Go Live of an industrial application delivered by KINEXON the support of customers is handed over to the Customer Service Department. As a member of this team you will be the first contact person for our industry customers, like BMW, Continental, MTU or Honda. You are in regular contact with our customers, determine general procedures, coordinate with the contact persons and independently ensure maximum customer satisfaction. It is much more complex than 1st level support incidents. In our customer service team you really get deep insights into our technology as every customer and their IT infrastructure is different and comes with different problems.

You record and manage incidents, problems and changes for our industrial customers, such as BMW, Continental, MTU or Honda

You process, analyze and debug customer enquiries to solve incidents and problems. You really take a look at the data and logfiles to understand where the problem stems from

You also approach our development department and coordinate with them to make sure that the incident does not happen again

You support us in improving the service structure for our customers and can bring in your own ideas

You document customer communication and incidents according to our processes

Technologies :

Confluence

Hardware

JIRA

Linux

Network

Python

More :

You can look forward to this with us

GrowBeyondYourself with an annual learning budget to further support your development.

Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)

WeCare take your time off for the family (parental leave etc.)

WorkingHours Early bird or night owl - you can choose your flexible work hours.

FlexibleLocation we work with a hybrid and remote model.

OneTeam - We enjoy spending time together at regular team and company events.

OnTop -further benefits selected by you out of a range of benefits that we offer (mobility, sports, vacation budget, training and more)

About Us

KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow. Wherever assets, people or operations are in motion, we can improve and automate the underlying processes, creating powerful results for our customers. Founded in 2012, and headquartered in Munich, Germany, KINEXON has grown to more than 300 employees across offices in Munich and Chicago.

Being a KINEXIAN means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.

At KINEXON we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop. We believe passionately that employing a diverse workforce is central to the success of a company. Therefore our employment opportunities are open to all individuals, no matter which gender, race, religion, age, sexual orientation, ability, place of origion, or socioeconomic status.