Customer support Jobs in Eisenach

Bei vialytics sehen wir Straßen als mehr als nur Asphalt – sie sind Verbindungen zwischen Menschen. Sie führen uns zu Freunden, zur Familie und begleiten uns in unserem Alltag.

Mit unserem KI-basierten Straßenmanagementsystem unterstützen wir Städte und Kommunen dabei, den Zustand ihrer Straßen digital zu erfassen und effizient zu erhalten. Unsere smarte Lösung ist nicht nur zukunftsorientiert, sondern auch skalierbar, sodass sie sich flexibel an die Bedürfnisse jeder Region anpassen lässt.

Uns treibt die Überzeugung an, dass digitale Innovationen die Mobilität der Zukunft verbessern können. Gemeinsam arbeiten wir daran, dass Straßen nicht nur heute, sondern auch für kommende Generationen Verbindungen bleiben, die Menschen zusammenbringen – egal, ob in der Stadt oder auf dem Land.

🚀 Who We Are

vialytics is revolutionizing how cities manage road infrastructure. Our AI-powered road management system, combining intelligent software with a simple smartphone, enables municipalities to detect road damage, prioritize maintenance, and make smarter infrastructure decisions.

Founded in 2018, we have rapidly scaled across Europe and the U.S., supporting 900+ municipalities in 7 countries. Backed by a $10M Series A, vialytics is a fast-growing scale-up with ambitious international growth plans.

This role is based in Germany and sits at the heart of our global GTM and RevOps organization, supporting teams across regions.

💼 Your Key Responsibilities

As a Revenue Operations Manager, you will take full ownership of automation and AI-driven operations while still supporting the wider revenue stack :

• Architecture & Process Design: Design, implement, and own end-to end operational processes, ensuring seamless data flow across the revenue stack.

• Salesforce Ownership: Maintain the general health and architecture of the core Salesforce instance, building and extending integrations as business needs evolve.

• AI & Automation: Build and deploy AI agents and automated workflows that reduce manual effort across the revenue team, from data enrichment to reporting to process orchestration.

• System Maintenance & Innovation: Oversee general RevOps maintenance, troubleshoot system issues, and scope/build new technical solutions to support changing business needs.

🌟 We would be the perfect match if you have :

• 1–3 years of experience in RevOps or SalesOps within a SaaS / B2B environment.

• Strong Salesforce expertise (mandatory), with experience with AI tolls and agents (prompt engineering, LLM integrations) is an advantage.

• Experience with n8n or similar workflow automation tools and APIs is a plus.

• Strong ability to execute on a unified roadmap and work effectively within a structured team environment.

• Alignment with our values and fluency in English (German is a plus).

🔀 Your Hiring Journey

1. Kickoff Chat: Friendly virtual chat with Kim (People & Operations Manager) and Pedro (Senior Director Revenue Operations Global), to explore practical aspects and get a feel for our culture and the opportunity.

2. Showcase Your Skills (1h30): Meet Pedro, our Senior Director Revenue Operations Global, and Andy, our Chief Revenue Officer, for a session where you will present a practical case to demonstrate your Revenue Operations skills.

3. Leadership Interview (15 mins): Meet Andy, our Chief Revenue Officer, for a discussion focused on business alignment, GTM strategy, and how this role supports Vialytics’ growth.

4. Team Meet : A chance to meet the team either virtually or in person, based on availability.

💰 What We Offer:

• Competitive compensation : Fixed salary plus performance-based variable, reflecting experience and responsibilities €50,000–€60,000 / year OTE.

• Top-tier equipment & tools : MacBook, iPhone, AirPods, plus access to Google Workspace, Notion, Slack, Salesforce, Aircall, and Microsoft 365

• A dynamic and multicultural scale-up environment : 10+ nationalities, flat hierarchy, and real impact from day one

• Flexible working options : Hybrid or remote from Germany, with travel for events and training

• Perks & benefits : €1500/year training budget

• Offsites & Events: Regular in-person team gatherings and company-wide meetups

Please hand in your CV in English language!

Thank you very much.

vialytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.