Customer support Jobs in Mannheim

Description

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The opportunity

Join us as a Customer Configurator (Camos) Solution Architect and help shape innovative sales and commerce solutions. You will collaborate with business and technology teams to design scalable configuration solutions using Camos within our Digital Commerce platforms. This role offers the opportunity to drive process improvements, influence our sales ecosystem, and contribute to the growth of our Center of Excellence.

How you will make an impact

• Define the Camos technical solution and ensures alignment with Conga CPQ, back‑end systems (e.g. SAP), and other integrated applications through close collaboration with other solution and enterprise architects.
• Engage in requirements engineering to determine which business requirements are met by standard Camos capabilities, which require configuration or customization, and where workarounds are acceptable. Also work closely with users to understand current sales processes and identify improvement opportunities.
• Support validation and prioritization of incoming business demand in collaboration with Product Owners, business functions, CPQ functional consultants, and third‑party partners.
• Translate functional designs into detailed functional and technical specifications; reviews and signs off on functional and technical use‑case documentation.
• Communicate technical specifications clearly to development teams (Camos, integrations).
• Participate in unit testing and support UAT testing and defect resolution, especially around product configuration, pricing, approvals, and sales workflows.
• Define rules, principles, and architectural guidelines for the development of Camos Digital Commerce solutions.
• Determine non‑functional requirements (performance, scalability, availability, security) and ensure they are considered in solution design and operations.
• Keep knowledge up to date on Camos, Conga CPQ, and Digital Commerce technologies and industry best practices, bringing learnings into the Center of Excellence and ensure that solution documentation and training materials are created, maintained, and kept up to date.
• Collaborate with users during projects and problem management to maintain, evolve, and deploy efficient and cost‑effective sales and commerce solutions and consult and advises on the introduction of new Camos/Digital Commerce solutions or changes to existing implementations, also work with other streams (SAP, Finance, Order Management, Integration) to assess cross‑stream impacts and deliver an optimized end‑user solution.
• Support the installation, management, maintenance, and optimization of Configuration, CPQ and Digital Commerce processes within the area of responsibility.
• In collaboration with the Enterprise Architect, ensure adherence to solution and service‑related architectural standards.

Your background

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Proven of experience in software architecture and design.
• Proven experience with Camos or similar platforms.
• Experience in the Energy sector or B2B market is a plus.
• Strong knowledge of a CPQ-like solution (preferably Conga/ Salesforce).
• Angular and C# knowledge
• Proficiency in integration technologies (Mulesoft) and APIs.
• Familiarity with cybersecurity best practices and compliance standards.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

Our benefit offering is tailored based on your country of employment and generally includes:

• Competitive salary and incentives
• Well-being and care
• Paid and unpaid leave
• Flexible work options
• Benefits that support your financial security

You will receive more specific information during the recruitment process.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.