Customer support Jobs in Olching

In this role, you take responsibility for managing our customers throughout the use and operational phase of our solutions—from the transition of a solution into operational use through to stable operations and continuous improvement. You ensure that our solutions deliver the intended customer value over the long term, that customer requirements are brought into the organisation in a structured manner, and that operational topics are managed transparently. In doing so, you act as the central interface between customers, Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support. Through your contribution, you strengthen the quality of our solutions, customer satisfaction, and the sustainable development of our customer relationships.

What is your Day to Day Mission:

Customer Management and Solution Support

• You act as the central point of contact for contracting authorities, users, and other relevant stakeholders throughout the introduction, use, and ongoing operation of our solutions.
• You support the transition from Sales, Program Management, or Direct Sales into the use and operational phase.
• You coordinate customer-related activities and ensure that responsibilities, actions, and deadlines are tracked transparently.
• You organise and facilitate regular coordination formats, including working-level meetings, status meetings, and reviews.
• You ensure a transparent and consistent flow of information between customers and the relevant internal departments.
• You develop a sound understanding of your customers’ operational requirements, concepts of operations, and priorities.

Continuous Development of the Solution

• You capture customer requirements, feature requests, and feedback in a structured manner, assess their relevance, and coordinate their internal prioritisation.
• Together with Solution Architecture, Product Management, and Engineering, you translate customer needs into concrete actions.
• You coordinate the assessment of technical feasibility, implementation timelines, and potential impacts on existing solutions.
• You provide transparent feedback on status, decisions, and potential implementation paths.
• You systematically feed operational insights into the continuous development of products, solutions, services, and support concepts.
• You contribute to the development and refinement of ConOps, operating models, training approaches, and support concepts.

Reporting and Documentation

• You are responsible for regular customer reporting covering status, usage, risks, outstanding actions, and agreed performance indicators.
• You analyse relevant KPIs and derive improvement measures for customer support and the delivered solution.
• You prepare status reports, action plans, decision papers, and strategic recommendations.
• You ensure that customer-related information, decisions, requirements, and actions are documented centrally and transparently.
• You support the preparation and documentation of reviews and lessons learned.

Interface & StakeholderManagement

• You coordinate collaboration between Sales, Program Management, Solution Architecture, Product Management, Engineering, and Technical Support.
• You act as the escalation interface for critical operational topics and ensure structured, audience-appropriate communication.
• You support Technical Support in prioritising and assessing customer-critical service cases.
• You ensure that recurring incidents, customer feedback, and identified improvement opportunities are incorporated into continuous improvement activities.
• You actively manage expectations regarding scope, further developments, dependencies, and timelines.
• You work closely with Key Account Management and Sales to identify opportunities for extensions, capability growth, and follow-on business at an early stage and provide the required subject-matter support.

What you bring to the team:

• A university degree in business, engineering, computer science, aerospace, or a comparable qualification
• Professional experience in Customer Success, Solution Management, Project Management, or technically oriented customer support
• Ideally, knowledge of unmanned systems, C2 or mission management systems, robotics, IoT, or software-based platform solutions
• A good understanding of complex technical systems and the ability to assess technical, operational, and commercial interdependencies
• Experience working with military, governmental, or other public-sector customers is an advantage
• A strong ability to communicate technical content clearly and in a customer-oriented manner, while capturing complex customer requirements in a structured way
• Excellent organisational and communication skills, including strong facilitation and stakeholder management capabilities
• A high level of service orientation, proactivity, and a structured way of working
• Confidence in using common tools such as Jira, Confluence, NetSuite, HubSpot, Power BI, or comparable reporting tools
• Fluency in written and spoken German and English

Why Quantum-Systems:

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
• We are industry pioneers who are ambitious, bold, and visionary.
• We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Our benefits:

• Company pension scheme: We support you so that you can already make provisions for later.
• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
• Mobile Work: If things get a little busy in the office, you have the option to work remotely one flexible day per week to create the right balance.
• Stay active: With EGYM Wellpass, you get access to thousands of fitness and sports facilities — and of course, we subsidize the membership.
• Bike-Leasing: We support you in staying environmentally mobile and healthy.
• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
• Employee events: We not only want to grow together, but also celebrate our successes together.
• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.
• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Laim in Munich and brings you to our location, with return trips at the end of the workday.

About us:

Quantum Systems is a leading European deep-tech company for unmanned systems across air, land and maritime domains. We develop and scale integrated hardware, software and AI-powered solutions for mission-critical operations. At Quantum Systems, you’ll work alongside experts across disciplines, take ownership from day one and help turn ambitious ideas into technology with real-world impact. We move fast, think beyond boundaries and give our teams the space to shape what comes next. The Future is Unmanned - But the responsibility is not. 

Our commitment:

We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success. At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.