Customer support Jobs in Olching

DescriptionAt Quantum Systems, we are redefining the boundaries of autonomous drone technology. We develop and deploy some of the world’s most advanced UAVs, combining highly integrated hardware, embedded software, sensors, compute platforms, and production processes into reliable systems for demanding real-world missions.As part of our Software Production Support Team, you will work at the intersection of serial UAV production, embedded software, firmware deployment, production diagnostics, automation, and traceability. You will help ensure that every drone leaving production is equipped with the correct software, firmware, configuration, and documentation needed for safe and reliable operation.Between hands-on troubleshooting on the production floor, flashing microcontrollers and compute modules, analyzing system behavior, improving diagnostic workflows, developing production tools, and refining digital work instructions, you will play a key role in turning advanced UAV technology into stable, scalable, and efficient serial productionWhat is your Day to Day Mission:Leading and developing the Software Production Support team.Prioritizing urgent production support topics and long-term improvement activities.Identifying bottlenecks, recurring issues, and process weaknesses in serial production.Defining robust processes for microcontroller flashing, NVIDIA Orin installation, firmware updates, diagnostics, and recovery workflows.Driving automation and standardization of software-related production steps.Ensuring that production tools are reliable, versioned, documented, and maintainable.Defining requirements for production traceability and digital paper trail documentation.Coordinating software-related production escalations with Engineering, Quality, and Industrialization.Ensuring that Operations1 work instructions are technically correct and reflect the real production process.Monitoring KPIs such as production downtime, flashing success rate, recurring issues, and software-related first-pass yield.Turning production issues into sustainable process, tooling, or engineering improvements.RequirementsWhat you bring to the team:Several years of experience in embedded systems, production software, manufacturing test, industrialization, or technical production support.Experience in serial production or manufacturing environments.Strong understanding of embedded software, firmware flashing, production diagnostics, and system integration.Experience with Linux-based embedded systems, ideally NVIDIA Jetson / Orin or similar platforms.Hands-on experience with scripting, automation, production tooling, and diagnostic workflows.Ability to analyze complex issues across software, electronics, tooling, process, and operator interaction.Experience coordinating or leading technical teams.Strong communication skills across production operators, engineers, quality teams, and management.A structured, hands-on mindset with the ability to distinguish one-off production issues from systemic process weaknesses.Ideally, experience in drones, robotics, aerospace, automotive, defense, or industrial electronics.Ideally, knowledge of CAN, UART, Ethernet, USB, SWD, JTAG, I2C, SPI, MES, ERP, traceability systems, or Operations1.Why Quantum-Systems:We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.We are industry pioneers who are ambitious, bold, and visionary. We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.We promise to be your runway for individual and professional growth.Our benefits:Company pension scheme: We support you so that you can already make provisions for later.Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.Bike-Leasing: We support you in staying environmentally mobile and healthy.Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.Employee events: We not only want to grow together, but also celebrate our successes together.Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.About us:Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.Our commitment:We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.CategorySoftware