Customer support Jobs in Wolfsburg

We at the City of Wolfsburg With over 3,000 employees, we at the city administration are working together to shape Wolfsburg’s future and provide reliable services to its more than 128,000 residents.

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We stand for “VielWert”—for the diversity of people, tasks, and career opportunities, as well as for mutual respect and appreciation.

Whether you’re just starting your career in public service or already have experience, you’ll find numerous entry-level opportunities with us and the chance to actively contribute to the further development of our city.

Make your next career move your own “VielWert”! To ensure that the city of Wolfsburg functions reliably in the digital realm, we need high-performance and secure IT.

Our team operates the city’s data center and is responsible for central applications that thousands of employees and residents rely on every day.

With us, you’ll play an active role in shaping the IT security of an entire city.

From modern security solutions to the protection of critical infrastructure and the defense against current cyber threats—your work directly contributes to the security and availability of our systems.

You’ll use your expertise to detect attacks, minimize risks, and continuously improve our IT landscape.

You can expect a variety of tasks, modern technologies, and a dedicated team.

The rapid development of artificial intelligence is also transforming IT security.

AI opens up new possibilities for analysis, automation, and attack detection, but it also brings new threats.

You’ll have the opportunity to actively shape this development and help define the future of IT security in Wolfsburg.

If you want to take on responsibility, utilize innovative technologies, and make an important contribution to digital security, you’ve come to the right place.

IT Security Specialist (m/f/d) Permanent position | Digital & IT | Full-time, Part-time | E 12 Here’s what you can expect: SECURITY OPERATIONS You will monitor the IT landscape for security-related events, analyze threats and vulnerabilities, coordinate the handling of security incidents, and implement appropriate technical and organizational measures to prevent, detect, and minimize risks.

OPERATIONAL SECURITY You will administer, monitor, and optimize central IT security solutions, analyze security-related events, and ensure reliable operations.

IT SECURITY ARCHITECTURE You will continuously design, implement, and further develop the IT security architecture for the city’s infrastructure, taking into account current developments and threats in the field of cybersecurity.

PROJECT WORK You will independently plan, manage, and coordinate IT security projects, working closely with internal departments, service providers, and manufacturers.

CYBER RESILIENCE You will create, maintain, and review IT emergency, recovery, and incident response plans, and actively participate in the preparation and execution of emergency drills.

ADVISORY AND COORDINATION You will advise colleagues on IT security issues, assist with the implementation of security requirements, and coordinate security-related measures with internal and external stakeholders.

What sets you apart: QUALIFICATIONS You have successfully completed an associate’s or bachelor’s degree in computer science, business informatics, IT security, or a comparable field.

PROFESSIONAL COMPETENCE & KNOWLEDGE Ideally, you have in-depth knowledge of IT security, networks, operating systems, and modern security architectures; you also ideally have experience with relevant IT security standards and regulations (e.g., BSI IT-Grundschutz, ISO 27001, or NIS2).

INITIATIVE & INDEPENDENCE You tackle tasks independently and proactively; you are known for acting independently and responsibly.

PROJECT MANAGEMENT SKILLS You plan and coordinate tasks and projects independently while keeping track of deadlines, priorities, and quality requirements.

ANALYTICAL AND PROBLEM-SOLVING SKILLS You analyze complex technical interrelationships and security risks, identify the need for action early on, and develop structured, sustainable, and effective solutions even in critical situations.

COMMUNICATION SKILLS You communicate clearly, confidently, and in a manner tailored to your audience in German (at least C1 level of the Common European Framework of Reference for Languages), convey technical information in an understandable way, and enjoy working constructively with departments, service providers, and colleagues.

Here’s what you can look forward to: TEAM SPIRIT You’ll join an experienced and dedicated team that works together as equals, supports one another, and embraces diversity and equal opportunity.

SECURITY A future-proof job with fair compensation up to Pay Grade 12 of the TVöD-VKA, with individual pay step assignment based on your prior experience (€56,742 to €88,667 annually, including an annual bonus), performance-based pay, a company pension plan, and capital-forming benefits.

APPRECIATION We value your ideas and support your professional development in an open and respectful work environment.

RELIABILITY & COMMUNITY Actively help shape the future of our city and take responsibility for the common good.

TRUST & FLEXIBILITY Flexible work hours, hybrid work options, and favorable conditions for balancing work and personal life.

Under the (voluntary) on-call policy, work may also be required outside of normal working hours.

YOUR BENEFITS 30 days of vacation, time off on December 24 and 31, the option for a sabbatical, bike leasing, corporate fitness with WELLPASS and health promotion, and a subsidy for the Jobticket Deutschland.

YOUR PROFESSIONAL DEVELOPMENT Active support for your personal and professional growth through continuing education and professional development.

Diversity is our strength! In our city administration, we are committed to equal opportunity, diversity, and a healthy work-life balance.

We welcome applications from people of all ages, regardless of gender, sexual identity, origin, religion, worldview, or any disability.

Applicants with severe disabilities or those eligible for equal treatment will be given preferential consideration if they have the same qualifications and suitability.

You on our team! A valuable asset.

Apply by September 23, 2026, with your complete application materials.

Please use only our online application portal for this purpose. xtyydxe

We look forward to getting to know you! Do you have any questions? Feel free to contact us.

HR Contact: Sarah Bosse Phone: 49 5361 28 1059 Contact the Department: Michael Franke Phone: 49 5361 28 1895 All job openings and further information at