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About the Voith Group

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The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.2 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Support the Voith Group | Group Division Corporate Functions & Services as a

Head of GBS (m|f|d) Best Cost Country Hub Europe
Job ID 76657 | Location Portugal

We are seeking an experienced and dynamic Head of Global Business Service Center to lead our operations in Portugal. This role will build up various Global Business Service Center functions and activities within our global GBS organization.

Your tasks

- Lead the setup and management of the Global Business Service Center in Portugal.
- Define RACI and SLA in alignment with the respective Process Owners, plus monitor and report continuous improvement, using KPIs.
- Hire, onboard and manage a team of professionals, develop local talents and foster a high-performance culture through team morale and entrepreneurial mindset to drive End-to-End processes, continuous improvement, automation, and innovation within the Global Business Service Center. Oversee typical GBS functions, such as accounting, controlling, procurement, HR, marketing, sales etc.
- Ensure proper risk and compliance management for all Service Center hub processes and activities. Comply with company policies and regulatory requirements.
- Define and implement strategies and tools to optimize service delivery and efficiency in alignment with the GBS leadership team and the Global Process Owners.
- Report regularly to SVP Global Business Services and senior management on the performance and progress of the Global Business Service Center Hub.
- Represent the center in GBS leadership forums and initiatives.

Your profile

- 10 years+ proven experience in setting up and managing a Shared Service Center.
- Proven track-record of improving efficiency within transactional support functions .
- Experience with digitization and automation of financial processes is a must.
- Fluency in English and Portuguese, other major European languages (Spanish, French) are a plus.
- Experience in hiring and managing teams, with a strong emphasis on team morale and engagement.
- Experience working with large corporates is a plus.
- Entrepreneurial mindset with a focus on innovation and continuous improvement.
- Ability to work collaboratively with cross-functional teams.
- Excellent communication and interpersonal skills.

We offer you an international working environment with an open and inclusive company culture. xmdgtar In addition, you can expect flexible working models, sustainable development opportunities and various offers for the compatibility of family and career as well as health and well-being.