Head of support Jobs in Ettenheim

IMPACT starts with us : We offer our customers around the world digital energy and automation solutions so that energy and resources can be optimally utilised. This is real teamwork and only possible thanks to the commitment of all our great employees. At Schneider Electric, we work together every day to build a more sustainable future - maybe soon with you? Apply today and become an IMPACT Maker at Schneider Electric! The Customer Care Center (CCC) is a platform dedicated to providing high-quality support and assistance to customers. Its main objective is to ensure customer satisfaction by providing responsive service, accurate answers to technical questions, advice on products and solutions, and information on orders and after-sales services. You will be part of the L3 support level, affiliated to Industrial Automation's Line of Business (LoB), as a technical support expert.Your IMPACT : ✓

Solve complex customer problems : Analyze, reproduce, and resolve issues during planning, commissioning, and operation phases

Serve as the primary contact for specific solutions, including logic, motion applications, cloud technologies, and legacy software, based on your expertise and interests

Support customers in field tests or pilot projects and leverage this experience to enhance development projects and introduce new products and solutions in collaboration with R&D, quality, and marketing teams

Actively contribute to improving digital customer experience, knowledge management, and knowledge sharing initiatives

Represent customer concerns by communicating feedback and complaints to relevant development project teams

Our Offer : ✓

Be part of a growing company with a positive industry reputation, who is a recognized leader in a market where energy services are in demand

Join an entrepreneurial company with a positive corporate culture and strong team culture

We offer a competitive salary and bonus opportunities with excellent benefits

Develop different interests in the future? With Schneider Electric, you have all the development opportunities an international group can provide

Your Profile : ✓

University degree in electrical engineering, automation, IT technology or a completed Techniker degree

Strong knowledge of programming machine / motion controls based on IECand experience with fieldbus systems (e.g., Ethernet / IP, EtherCAT, Sercos)

Knowledge in areas such as drive technologies and operating systems (Windows, Linux, VxWorks) is a significant plus

Excellent customer orientation, analytical and problem-solving skills, along with strong organizational abilities

Exceptional listening skills and the ability to explain complex concepts clearly to diverse audiences

Enjoyment of working in an international and multicultural environment with strong communication skills in English and German

Curiosity, Inclusion, Teamwork : Nobody is flawless and not all career paths are the same. The important thing is that we have the will to learn and develop ourselves further. Because we know that career also means having to find your strengths first. Apply now, even if you don't fulfil all the requirements (yet). We look forward to getting to know you!Your next step? Now apply online!Please upload your CV including salary expectations and giving the job ID.The contact person for this position is Joshua Nann. If you have any questions about the application process, please contact us via LinkedIn.Note : Schneider Electric does not accept unsolicited application documents from recruitment agencies. Should Schneider Electric consider a candidate whose profile has been sent by recruitment agencies without an existing framework agreement, no claims can be asserted against Schneider Electric.Learn more : You can find us on Instagram via @schneiderelectric_karriere to make sure you don't miss any news. You can find everything about Schneider Electric as an employer here : [Website-Link gelöscht]#LI-JN2