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Machine learning engineer • greifswald

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Customer Service Representative( Tobacco Project) - Mandarin - Penang

CB TalentsGreifswald, Germany
Quick Apply

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email.This role serves as the ...Mehr anzeigen

KI Prompt Engineer/AI Consultant (m/w/d) – 100% remote

mycareernow GmbHGreifswald, DE
Homeoffice

AZAV zertifizierter Bildungsträger mit klarem Fokus auf Projektmanagement und Künstliche Intelligenz.Unsere praxisnahen Weiterbildungen bereiten dich gezielt auf den nächsten Karriereschritt vor – ...Mehr anzeigen

Field Applications Engineer

TechBiz Global GmbHGreifswald, MV, DE

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently seeking a Field Applications Engineer to join one of our.If you're looking for an exci...Mehr anzeigen

Coach(in)/Berater(in) in eigener Praxis (m/w/d)

BSG Bildungsinstitut für Soziales und Gesundheit GmbHGreifswald, Mecklenburg-Vorpommern, DE

Coach(in)/Berater(in) in eigener Praxis (m/w/d) in Greifswald Frühester Beginn ab sofort Wertschätzung wirkt Wunder! .Wir, die BSG Bildungsinstitut für Soziales und Gesundheit GmbH, verstehen uns a...Mehr anzeigen

Kfz Monteur Mechatroniker (m/w/d)

ATU GreifswaldGreifswald

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Customer Service Representative( Tobacco Project) - Mandarin - Penang

Customer Service Representative( Tobacco Project) - Mandarin - Penang

CB TalentsGreifswald, Germany
Vor 15 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Overview

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

The CSS represents the client’s brand, values, and standards in every interaction. Professionalism, empathy, and clear communication are essential in delivering high-quality support.

Core Values

The CSS is expected to embody the client’s values:

  • Responsibility – Acting as the face of the brand and representing it with integrity
  • Quality & Excellence – Striving to deliver the best possible customer experience

Key Responsibilities

  • Respond to customer inquiries via phone and email in a timely and professional manner
  • Assist customers with online orders and related concerns
  • Handle customer issues with empathy, accuracy, and efficiency
  • Process payments and manage sensitive information securely
  • Identify and escalate urgent or complex issues when needed
  • Maintain a positive and professional attitude in all interactions
  • Collaborate with team members to improve processes and service quality
  • Stay updated through training and continuous learning
  • Meet performance targets and adhere to company policies

Qualifications

Education:

  • Diploma or Bachelor’s Degree in any field
  • Minimum B2 level English proficiency (spoken and written)

Experience:

  • At least 6 months of customer service experience (any industry)
  • Fresh graduates are welcome, especially from communication-related fields
  • Call center experience is an advantage but not required

Skills & Competencies

  • Strong customer service and problem-solving skills
  • Effective communication and active listening
  • Ability to manage customer expectations and handle objections professionally
  • High emotional intelligence and ability to stay calm under pressure
  • Positive attitude, adaptability, and willingness to learn
  • Critical thinking and analytical skills