Supervisor customer service Jobs in Dormagen
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Supervisor customer service • dormagen
Zuletzt aktualisiert: vor 2 Tagen
Supervisor PRM Service (m / w / d) bei Klüh Security GmbH | softgarden.Supervisor PRM Service (m / w / d).Sorgen Sie mit uns, als Dienstleister im Bereich Passenger with Reduced Mobility (PRM), dass Fluggä...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Amphenol CMT is proud to be an industry leader in the advanced development and manufacturing of critical medical devices that transform and elevate patient care.
We specialize in tailored interconne...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
- Gesponsert
German Customer Service Representative
BitunixDüsseldorf, DE The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users.
This role focuses on handling general inquiries, ...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
Kundenberater - Customer Service
QVCDuesseldorf, Nordrhein-Westfalen, DE Kundenberater – Customer Service (all gender).DE, Nordrhein-Westfalen, Duesseldorf.In unserer Gesellschaft QVC eService LLC & suchen wir im Bereich.
Düsseldorf oder Kassel ab sofort.Kundenberater – ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Agent (m / w / d)
DIS AGNeuß, Germany Wir suchen ab sofort mehrere Customer Service Mitarbeiter (m / w / d) in Vollzeit.Neben einer abwechslungsreichen Aufgabe erwartet Sie ein Arbeitsvertrag mit übertariflicher Bezahlung, sowie eine beruf...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Service General
EmersonRhein-Kreis Neuss, North Rhine-Westphalia, Germany In the Rhineland you will find us Sempell GmbH a 100% subsidiary of the globally active Emerson Group.SEMPELL GmbH is one of the worlds leading valve manufacturers and supplies conventional and nuc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Representative
DP WorldNeuss, NW, DE Would you like to work in a dynamic team with a good working atmosphere? Challenges motivate you? And you would like to be part of our success story? Then react quickly and become part of our growi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Customer Service Consultant (m / w / d)
ConfidentialDüsseldorf, Nordrhein-Westfalen, DE Stepstone ist eine führende Online-Jobplattform in Deutschland, die Jobsuchenden hilft, den richtigen Job zu finden.Als einer der größten Anbieter auf dem Jobmarkt in Deutschland haben wir bereits ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Associate Customer Service Supervisor
ECOLAB Deutschland GmbHMonheim am Rhein, Germany Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive.
Ecolab is seeking an Associate Customer Service Supervisor to jo...Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
- Gesponsert
Customer Service Manager
Hartmann YoungDüsseldorf, DE Customer Service Manager - Medical Device.Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer S...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Customer Service / Sales Support
Minesoft GmbHNeuss, Germany Minesoft ist ein führender globaler Anbieter von Patentlösungen und bietet Online-Produkte und -Dienstleistungen für viele DAX-Unternehmen, innovative Klein- und Mittelständler, IPSpezialisten, Pat...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Representative
SYNCREONNeuss, NW, DE Would you like to work in a dynamic team with a good working atmosphere? Challenges motivate you? And you would like to be part of our success story? Then react quickly and become part of our growi...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Central Europe Customer Service Manager
SandvikErkrath, North Rhine-Westphalia, Germany Europe Customer Service Manager.Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions, productivity and profitability targets,...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
- Gesponsert
Customer Service Consultant (mwd)
StepStone GroupDüsseldorf, North Rhine-Westphalia, Germany Rolle des Customer Service Consultants (m / w / d).Du arbeitest im Kundendienst und bist erste •r Ansprechpartner •in für unsere Kunden rund um die Anzeigenschaltung nach dem Verkauf.Durch eigenständiges...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Consultant (M / W / D)
Stepstone GmbHDüsseldorf, North Rhine-Westphalia, Germany Stepstone ist eine führende Online-Jobplattform in Deutschland, die Jobsuchenden hilft, den richtigen Job zu finden.Als einer der größten Anbieter auf dem Jobmarkt in Deutschland haben wir bereits ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Associate Customer Service Supervisor
EcolabMonheim am Rhein, Germany Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive.
Ecolab is seeking an Associate Customer Service Supervisor to jo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Team Lead Customer Service
EnvaliorDormagen, North Rhine-Westphalia, Germany In your role as the Function Team Lead, you will become the vital link for our Customer Service Representatives (CSRs), seamlessly connecting their daily tasks with the intricacies of customer proc...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Internship Customer Service Experience Europe
Henkel groupDüsseldorf, North Rhine-Westphalia, Germany Support the team with project organization and coordination.Track project progress, risks, and issues, and keep information updated.
Help run key meetings and follow project management processes.Pre...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Customer Service Representative
FH Collective AcademyDüsseldorf, North Rhine-Westphalia, Germany Are you fluent in German and passionate about providing excellent customer service? We are looking for motivated, service-oriented professionals to join our international team in Greece.Handle cust...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen
Supervisor PRM Service (m / w / d)
Klüh Security GmbHDüsseldorf, Nordrhein-Westfalen, DeutschlandQuick Apply
- Gesponsert
Customer Service Representative II (Remote)
Amphenol CMTDüsseldorf, DEHomeoffice
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German Customer Service Representative
BitunixDüsseldorf, DEVor 10 Tagen
StellenbeschreibungLanguage Proficiency : Native or fluent in German (C1 / C2) and English (B2+), both written and verbal. Experience : Minimum 1 year of customer service experience, ideally in fintech, crypto exchange, or related industries. Knowledge of cryptocurrency trading basics (Spot & Futures). Understanding of customer service CRMs and live chat systems. Strong attention to detail and ability to multitask effectively. Excellent communication and problem-solving abilities. Strong emotional intelligence and empathy in user interactions. Dependable, punctual, and proactive team player.
Role Overview
The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users. This role focuses on handling general inquiries, providing accurate information about trading products and account services, and ensuring a professional, prompt, and empathetic customer experience.
As a Tier 1 agent, you will manage foundational customer requests — including account assistance, Spot and Futures trading basics, and KYC support — while escalating complex technical or compliance issues to higher tiers when necessary.
Key Responsibilities
- Live Chat Responsiveness
- Respond to all incoming live chat inquiries within 20–30 seconds, ensuring prompt and consistent engagement.
- Maintain an Average Handling Time (AHT) of 10–15 minutes per chat, balancing speed with accuracy and user satisfaction.
- Customer Inquiry Resolution
- Accurately identify, troubleshoot, and resolve user concerns within Tier 1 scope, following company policies and standard support procedures.
- Minimize unnecessary transfers by resolving issues at the Tier 1 level whenever possible; escalate only complex cases with full documentation.
- Quality & Customer Experience
- Achieve and sustain a Customer Satisfaction (CSAT) rating of 90% or higher through empathetic, clear, and professional communication.
- Adhere to all Quality Assurance (QA) standards, ensuring accuracy, compliance, and professionalism in every customer interaction.
- Uphold Bitunix’s core support philosophy : fast, reliable, and human-driven assistance — no AI bots, real agents only.
- Operational Excellence
- Record all customer interactions, resolutions, and case details accurately in the internal CRM or support platform.
- Identify recurring issues, bugs, or user pain points and report them promptly to QA or the Team Lead for review.
- Participate in weekly QA feedback sessions, performance evaluations, and refresher training to maintain high service standards.
- Collaboration & Teamwork
- Coordinate with Tier 2, Technical, and Compliance teams for timely resolution of escalated issues.
- Support cross-team projects, campaigns, or feedback initiatives that aim to improve the overall user experience.
Qualifications & Skills
Technical Skills :
Soft Skills :