Technical customer support Jobs in Hanau

M-Cube is a leading company in In-Store Digital Engagement solutions , offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry .

M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store.

With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors.

About the Role

For our German branch in Frankfurt am Main, we are looking for an experienced Technical Solution Design Manager (m / f / d) to join us full-time (permanent contract) as soon as possible. This role is essential for leading the technical team of M-Cube Germany in the development of digital solutions combining hardware and software, supporting the sales process with technical expertise both before and after the sale. The position requires a solutions-oriented personality with strong technical expertise and the ability to collaborate with international teams and external partners. Excellent management skills are crucial, as the person must be able to drive solutions, proactively gather information, manage multiple projects simultaneously, and confidently interact with customers and suppliers.

Responsibilities

• Support the Sales Team and Project Managers in consulting and implementing technical requests / projects in Retail, Hospitality, Gastronomy, Automotive, Quick Service Restaurants, etc.
• Main focus areas include Digital Signage systems, video walls, LED walls, sensor technologies, and audio systems.
• Accompany the Sales Team on visits to existing and potential new customers.
• Proactively coordinate and allocate resources as needed to meet project goals.
• Provide on-site support during important first or pilot installations.
• Carry out simple audio / video technology installations yourself or assist / instruct technician teams.
• Create technical documentation, drawings, schematics, or 2D / 3D visualizations using AutoCAD or comparable tools.
• Prepare installation guides for external technicians / electricians.
• Align with involved teams (equipment, software development, IT, content, accounting, etc.).
• Collaborate closely with colleagues in Belgium, the Netherlands, France, Italy, Spain, and the UK.
• Report to the Business Director Germany and the Group Pre-Sales & Solution Design Director.

Qualifications

Required Skills

Compensation and Benefits

Open Announcement :

This job posting is open to candidates of all genders and to all individuals from diverse backgrounds. We are committed to creating an inclusive environment and ensuring equal opportunities for everyone to contribute to our success.