Customer Support Consultant (m/f/d)
About the Role
As a Customer Support Consultant, you will be at the forefront of supporting and training our clients, including banks, brokerages, and other financial institutions, ensuring they have a seamless experience with our software products.
You will engage with customers through multiple channels, collaborate with internal teams, and contribute to cross-functional projects that drive company-wide improvements.
Your key responsibilities include
- Delivering customer support and training to banks, brokerages, and Infront's direct clients through various channels, including telephone, support portal, and email.
- Collaborating closely with the Sales team to ensure exceptional service and maintain client satisfaction.
- Contributing to projects within the Client Services team.
- Participating in cross-functional projects to drive improvements across the organization.
- Testing new features and updates to Infront products to ensure quality and usability.
- Hosting webinars for both new and existing users to deepen product understanding and engagement.
- Providing constructive feedback to help develop Infront’s software solutions.
Who you are
- Higher education degree in Finance or IT.
- Business fluency in both German and English (written and verbal).
- Proficiency with general computer applications; comfort with testing and learning new software.
- Strong presentation and communication skills; an analytical and proactive problem-solver.
- Able to handle multiple tasks and exhibit a genuine enthusiasm for financial markets and technology.
- Comfortable working autonomously or as part of a collaborative team to achieve desired outcomes.
- Willing to take on responsibilities and contribute ideas proactively.
- Highly motivated to deliver outstanding customer service to both internal and external stakeholders.
- Prior experience in financial markets or within a financial software company is highly desirable.
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