Service Delivery Specialist POS (Hospitality background)
About HRS
HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across Germany.
The ideal candidate will be customer oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
- Minimum 2 years of experience in the support or installation & configuration of Hospitality POS products, together with the associated customer training.
- Experience of working with competitive hospitality products including PMS and Spa systems; management experience in the hospitality industry is desirable.
- Good interpersonal skills with both customers and cross-functional teams.
- Possess a passport and be available for occasional travel.
What you will be doing
- Provide telephonic / remote / onsite support for all POS products, QA skills advantageous.
- Ensure accurate and timely updates of logged support issues on the in-house call logging system.
- Research and test problems to confirm, isolate and identify root cause and propose / document resolutions / future mitigation.
- Assist with the occasional implementation, testing and writing of documentation
- Test and troubleshoot new versions prior to release.
- Prioritize numerous issues of varying severity & service levels and deal with them accordingly.
- Log and manage support cases with 3rd parties.
LANGUAGE REQUIREMENTS :
Fluency in German and English, both written and spoken
WE OFFER :
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote / flexible working.
Service Delivery Specialist POS (Hospitality background)
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across Germany. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including...
Service Delivery Specialist POS (Hospitality background)
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across Germany. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including...
Contract Manager (m/w/d) Sales
Spezialist für Ladeinfrastruktur und betreibt seit 2016 Ladestationen für die Elektroauto-Fahrer von Heute und Morgen.Dabei setzt eliso den Schwerpunkt auf zukunftssichere Standorte in verkehrsgünstigen Lagen, an denen mit bis zu 400 kW Ladeleistung geladen werden kann.Von Anfang an hat eliso es sic...
Account Manager Versicherungsservice (m/w/d)
Mit über 500 Mitarbeitenden schaffen wir digitale und individuelle Lösungen und ermöglichen es, Kfz-Schäden schnell und einfach abzuwickeln – ganz im Sinne unserer „Mission: Alles einfach leicht“.Als Unternehmen sind wir seit März 2023 durch Great Place to Work® Deutschland als einer der besten Arbe...
Senior Project Manager – Industrial Engineering (m/w/d)
PPG is the world's leading coatings company, serving more industries than any of our competitors.From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify ...
Recruiter (German speaker) - PageGroup SSC Barcelona
FirmenprofilAt the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the....
Account Manager / Vertriebsmitarbeiter (m/w/d) (technischer Vertrieb)
Unsere Kunden schätzen uns für den Mehrwert den unsere Systemlösungen und unser Know-how schaffen.Mit mehr als 150 Mitarbeitenden wirtschaften wir erfolgreich und sind auf einem sehr stabilen Wachstumskurs.Als Marktführer für Containments in der Branche Health-Care, mit tollen Systemlösungen für die...
Sales Manager (m/w/d) Schwerpunkt Online Marketing
Du hast Spaß an Online Marketing und deine Ziele klar im Blick?Dann komm in unser Außendienst Team alsSALES MANAGER (M/W/D)SCHWERPUNKT ONLINE MARKETING SELLWERK begleitet bundesweit Unternehmen in die Digitalisierung. Regional in Stuttgart verwurzelt und national tätig sind wir der Partner für ...
Marketing Manager (w/m/d)
Ihre AufgabenAls Marketing Manager (w/m/d) tragen Sie die Verantwortung für die Entwicklung, Planung und Durchführung erfolgreicher Marketingkampagnen (print und online). Marketing Manager (w/m/d)Der Regionalclub ADAC Württemberg e. Sie steuern die Kampagnen kanalübergreifend und achten darauf, dass...
Recruiter
Personalreferent (m/w/d) Recruiting & Mitarbeiterbindung.Bist Du Experte, wenn es um Menschen und ihre Kompetenzen geht? Liebst Du es, die besten Talente zu finden? Möchtest Du aktiv an der Entwicklung und Umsetzung von Recruiting-Strategien mitarbeiten?.Ein unbefristeter Arbeitsvertrag und viel...