Customer Loyalty and Growth Associate (m/f/d)
About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions.
Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!
What we are looking for :
To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department.
In this pivota l role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.
- Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
- Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
- Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
- Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
- Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
- Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
- In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies
Basic Qualifications :
- Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- Sense of urgency
- 1-3 years of experiences in CSM / Account management
- Experience selling 3-year deals, preferably SaaS
- Proficient knowledge of business administration, negotiation, and retention skills
- Experience leading demos with customers
- Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
- Creative and empathic, with great communication skills
- We are looking for someone with excellent written and verbal communication skills in at least two of the following languages : German, Italian, Portuguese, French or Spanish.
Additional languages would be a plus
Preferred Skills and Experience :
- Experience working under quotas and KPI's
- Organized and structured with excellent analytical and problem-solving skills
- Adaptability and resilience in a fast-paced environment
What we offer :
- Flexible working hours
- Potential for personal and professional development
- A fun, creative and supportive team
- Be part of a fast growing company with a lot of opportunity for advancement
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