Assistant Residence Manager

Winid is a talent acquisition consultancy that offers Executive Search, RPO and Talent Solutions.

Our purpose is to drive the growth and fulfillment of individuals and organizations. We facilitate individuals in finding inspiring opportunities and help organizations discover professionals who will take them to the next level.

We do this through talent acquisition and development solutions that focus on people, diversity and inclusion, innovation, and cutting-edge technology.

About the client :

It is a global student housing provider aimed at enhancing students' experiences throughout and beyond their university and college lives.

With properties in the US, Ireland, the UK, Spain, Germany, and Australia, it offers environmentally and socially conscious living spaces that are supportive and safe.

Job description :

As an Assistant Manager you collaborate with a dynamic global team to maintain a consistent level of service for the students.

You play a crucial role in positively impacting the lives of students and fellow colleagues. The position demands a proactive and hands-on approach to ensure cost-effective facility and maintenance services.

In the absence of the Residence Manager, to whom you would directly report, you ensures the smooth operation of all residence functions.

Key tasks :

• Work with a focus on customer orientation, aiming for high satisfaction of students and interaction with parents
• Organize and execute events in the residence as part of the community
• Promptly and effectively handle student inquiries, complaints, and incidents, along with general reception services
• Create social media content
• Adhere to service and rental standards as well as compliance guidelines
• Assist the Residence Manager with administrative tasks
• Independently plan move-ins and move-outs
• Monitor performance indicators such as rental numbers and customer satisfaction
• Support the Residence Manager in budget and cost control as well as developing sales strategies
• Collaborate with our facility management in the maintenance and repair of the building and adherence to safety and fire protection guidelines

Requirements :

• Passion for the brand, enjoyment of work, and an infectious personality
• Team player with a structured and well-organized approach to work
• 1 year of experience in customer service and administration (e.g., hotel, student housing, retail, office management, property management, or similar)
• Ideal for career changers from hospitality and gastronomy
• Some experience in leading small teams is advantageous
• A relevant degree or diploma (commercial school or vocational training in hotel management or similar)
• Very good German and English skills, both written and spoken additional languages are a plus
• Proficient in the use of Microsoft Office (especially Outlook, Excel, Word, and PowerPoint)
• Experience with other software programs like hotel reservation systems, cash register systems, accounting systems, etc., is advantageous
• Qualification and / or willingness to participate in a Carbon Literacy training

What is offered :

• A young, global, well-connected, and rapidly growing company with the opportunity to develop alongside;
• Regular working hours from Monday to Friday (between 8 AM and 6 PM);
• 30 days of vacation per year;
• A monetary bonus system upon achieving set performance goals;
• Flat hierarchies and open communication across all levels;
• Internal training and further education program;
• Focus on the work-life balance of our employees.
Vor 2 Tagen