Operations Manager

JOB DESCRIPTION

Reporting to the General Manager, you will lead the operations to meet Completion Tools division performance targets. As Operations Manager you will champion and lead implementation of continuous improvement initiatives and develop a culture of operational excellence, ensure service excellence to the required quality standard and due date, whilst achieving the objectives and financial performance defined in the business plan.

You will focus on improving our reputation with clientele through providing quality products and services, with flawless field execution.

As Operations Manager you will ensure Completion Tools operates effectively meeting the needs of both internal and external customers, analysing the current processes within operations and devising improvement plans to ensure cost reductions whilst maximising efficiencies.

Crucial to this role will be your ability to drive continuous improvement processes within the operations team, implementing KPIs and metrics as well as providing accurate and realistic reports to key stakeholders.

As Operations Manager you will be expected to harness a working environment which encourages team work, accountability and an engaged workforce.

You will be responsible for improving productivity and profitability through the implementation of effective work methods and problem solving tools

DUTIES & RESPONSIBILITIES :

• Contribute to the business plan, identifying key developments and setting targets and action plans to achieve this for the field service team, workshop team and also the applications team which will be under the leadership of the operations manager
• The operations manager will be responsible for the performance of the activities that his respective teams lead, i.e mainly equipment selection for projects, workshop assembly and testing activities, field execution and end of well reporting / job analysis as well as project applications work.
• Drive and oversee the P-D-C-A cycle within the respective teams to ensure continual improvement in day to day activities based on lessons learned, KPI's and statistics based on observations.

Ensure teams reduce non value added activity in all daily processes

• Manage the operations workload to meet the needs of the customer, being able to respond to changing priorities at very short notice, through the workshop, applications and field service teams that report to you.
• Drive and oversee the improvements that are required within our workshop to meet international client expectations in terms of both Quality and Health & Safety, working to the applicable laws of Germany and works agreements.
• Drive the QCP within the respective teams to ensure all team members understand the importance of the plan and that they follow it and respect it whilst carrying out their daily work activities
• Contribute to the development of appropriate documentation to support the business such as running procedures, working guidelines, workshop assembly and testing procedures, as required to support the entire CT business unit in collaboration with global product line management
• Ensure the respective teams have the appropriate training and work well with the current and new ERP system to ensure business processes are followed as expected
• Identify correct manning levels and caliber of staff to meet a planned increase in business unit sales, overseeing effective training and re-organization of staff to best utilize staffing resource in a cost effective manner.
• Drive and oversee the development and execution of appropriate training and competency plans for both field engineering staff and workshop staff in collaboration with the global product line management.

Cross training of our staff where applicable should also be a priority.

• Develop effective communication systems to ensure that the business plan objectives are driven down and understood by all, it is also important that the operations manager communicates well in a lateral direction with those responsible with Sales, Production and Project Management to ensure the business is run efficiently and without unnecessary confusion
• Contribute to the development of new technology within the CT NOV group as required liaising with global product line management
• Implement and monitor specific function related KPIs to drive behaviours in alignment with the business unit objectives
• Promote a 'leader standard work culture' in order to provide focused regular communication to align functions and their weekly / monthly goals
• Promote the NOV Brand in a professional way within the workplace and in the presence of any third party companies such as customers, standardization bodies, auditors or other.
• Promote a positive and accountable culture in which employees are encouraged to engage and take lead in continuous improvement initiatives
• Be fully familiar and conversant with department and company policies, procedures and processes, ensuring all work and actions undertaken are in full compliance at all times
• Travel when required as dictated by business need to support operational / client needs.

Qualifications :

• Meister Qualification from German Educational System or similar (Essential)
• Business related qualification
• Tertiary engineering qualification such as BSc or MSc

Experience :

• Experience in leading field operations, and dealing with clients for minimum 5 years in a managerial / supervisory role
• Experience in applications engineering and workshop activities
• Experience in utilising and working with QCP's
• Documented Letters of Recommendation from clients / former companies for specific type of role.

Skills, training or special knowledge

• Computer literacy (including good command of Microsoft Excel, Word and Outlook)
• Working knowledge of ERP Systems such as Beosys, Syteline etc
• Understanding of company policies and procedures
• Advanced Oilfield Hydraulics Knowledge
• Train the Trainer certificate
• Knowledge of CIP methods such as 5 WHY, LEAN etc
• German Language Skills
• Torque and Drag Modelling / HYD Modelling capabilities

ABOUT US

Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

We Power the Industry that Powers the World

Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

Global Family

We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

Purposeful Innovation

Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

Service Above All

This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.