Customer Care Professional
Established in 2012, SolaX Power is dedicated to helping our customers transform their homes to clean energy and reducing the reliance on fossil fuels.
Solax Power is a leading provider of sustainable solar and battery energy storage solutions, with a strong presence in Europe, Asia, and Africa.
Now we have more than 2000 employees globally, and we continue hiring talents to join us. We believe that in Solax, an international organization, your career can be further improved.
Job Responsibilities :
1. Mainly responsible for the after-sales hotline service in the German-speaking market, and solving simple or moderately difficult technical problems for customers through the hotline;
2. Provide necessary pre-sales and after-sales technical service support to the sales team.
3. Cooperate with the account manager in the German-speaking market to complete technical exchanges with users;
4. Visit end customers when necessary, resolve specific customer complaints, and promptly communicate with customers on on-site testing, R&D and investigation issues.
5. Provide on-site technical support to customers when necessary, and provide customers with installation training, problem-solving training, and new machine introductions.
Requirements :
- 1. Major background in science and engineering, electrical automation, electronics and power related majors are preferred;
- 2. Fluent in spoken German and able to communicate smoothly with German customers;
- 3. Able to accept business trips when necessary (rarely);
- 4. Serious attitude, sense of responsibility, strong communication skills and teamwork awareness, and strong pressure resistance;
5. Priority will be given to those with working experience in household energy storage and inverter industries.
Learn more about us : https : / / www.solaxpower.com /
Customer Care Professional
Visit end customers when necessary, resolve specific customer complaints, and promptly communicate with customers on on-site testing, R&D and investigation issues. Provide on-site technical support to customers when necessary, and provide customers with installation training, problem-solving trainin...
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Visit end customers when necessary, resolve specific customer complaints, and promptly communicate with customers on on-site testing, R&D and investigation issues. Provide on-site technical support to customers when necessary, and provide customers with installation training, problem-solving trainin...
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