Support Engineer Support Services (all genders) - Bretten
Experience : Professional
Professional
Accelerating business to improve the lives of people. This is our purpose statement and encapsulates what we enthusiastically do every day.
We integrate our customers IT systems to make sure that the right data is at the right place at the right time when they digitalize their processes.
Companies need their systems to talk to each other to ensure that cars roll off the factory line, that everyone receives their payments on time, and that you can buy what you need from a supermarket.
Our success story began in , when we helped the German automotive industry to digitalize their paper-based supply chains.
Today, SEEBURGER is a leading global B2B software provider with more than 1, #businessaccelerators in 15 countries worldwide and over 10, satisfied customers that rely on our innovative solutions.
Your Tasks
You support us in the area of SEEBURGER Support Services "Remote Management" and "Trading Partner Service". This includes monitoring of customer systems, error clearing as well as the execution of change requests
You answer technical questions of our customers and their trading partners regarding EDI data transfer (German and English)
You analyze and handle process errors and coordinate the solution with the customer and the trading partner
You take over the technical EDI connection of new trading partners incl. go-live support
You work independently, but you are an absolute team player
You improve the operation of SEEBURGER solutions together with our customers by appropriate problem management
For our premium customers you take over the role of the Designated Support Engineer and ensure a high service quality and high customer satisfaction by a close cooperation with the customer
Your Profile
You have a good basic IT knowledge (network, operating system, ERP user knowledge)
You have a solid education, e.g. IHK degree in information technology or a degree in business information technology or comparable qualifications
Knowledge in IT administration, system or application support
Ideally, you are familiar with the EDI B2B, MFT, EAI and API environment and are familiar with communication protocols, server operating systems, application servers and databases
Very good written and spoken German and English skills
Location : Bretten
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