POS Integrations Specialist

Wolt is a technology company that makes it incredibly easy to discover the best restaurants, grocery shops and other local businesses and have them delivered to your home or office.

Our local commerce platform makes it easy for customers to order everything they need through an app, for merchants to generate additional revenue and for couriers to earn flexibly and meaningfully.

To make this possible, Wolt develops a wide range of technologies, from the local commerce platform to retail software and financial solutions, and operates its own grocery shops under the Wolt Market brand.

Wolt was founded in 2014 and merged with DoorDash in 2022. DoorDash now operates in 27 countries, 23 of which have the Wolt product and brand.

So, why work at Wolt?

Wolt is about getting things done.

If you like taking responsibility, developing yourself and working with friendly, humble and ambitious people, you'll feel right at home with us.

We work hard to make cities better places, and it's pretty cool to see us grow every week. If you are passionate about building things that just.

work, then Wolt could be just right for you.

Job Description

Are you interested in APIs or have a general understanding of integrations and even more you are obsessed with ensuring great Customer Experiences?

Do you have a data-driven mindset and enjoy working hands-on with our internal teams and external partners to deliver a big impact?

If so, then we’d love to chat!

Role Background

You will be part of Wolt's heart and soul - the Merchant-Team. Ensuring all our existing integrated restaurant partners contribute to the success of WOLT in Germany.

As Wolt grows in scale and scope of offering, the strength of our account management engine must grow with it.

As a local POS integration Specialist, you will be working closely with our Technical Account Management and Account management teams to meet the needs of all integrated restaurant merchants who are actively working on our platform.

Part of your job will be to extend the share of integrated merchants in our SMB and Key-Account segment, help our existing integrated partners with daily requests and also identify new cooperation opportunities with POS and Middleware partners.

You will be

Manage incoming integration requests from merchant partners

Help to facilitate knowledge within our local account management teams about integrations

Ensure the performance of integrated Merchants meets the Wolt grade standards

Plan and execute integration rollouts to existing and new restaurant venues on Wolt

Help identify new opportunities for Integrations with POS and MWP

Troubleshoot integration issues with Technical teams

Help set up processes and procedures to manage integration requests and activations

Qualifications

Our humble expectations

2+ years experience in Account Management or Customer Support

You can communicate in both German and English

Good communication and presentation skills

Ability to work with several cross-functional local stakeholders

You are having a hands-on mentality and drive to improve existing processes and workflows by contributing directly

General interest in integrations (not afraid to hear about APIs, Webhooks, SFTP, endpoints, JSONs)

You can consider yourselves a PRO in Google or EXCEL or other automation tools are a plus

Experience with the POS or Middleware markets in Germany is a strong plus

Additional information

What we offer

Great office in the heart of Berlin

A fast-growing tech company with many career opportunities

Attractive salary package

Discount on Wolt orders

Modern work equipment

Various soft drinks, coffee and fruits in the office

Urban Sports Club membership subsidy

Deutschland ticket subsidy

Weekly all-hands meetings and regular team events

Flexible working hours policy + 30 days of paid vacation