Field Application Engineer (BESS)
Field Application Engineer based in Germany
Work type : remote
Please apply with Selina Dai :
Linkedin : https : / / www.linkedin.com / in / selina-dai-38999054 /
Email : [email protected]
What’s app : +86 13262767593
Key responsibilities
1. Includes the same responsibilities as the office-based role. Mobile phone can also be sued for extra support.
2.Field service for customer, conduct / support field trial and commissioning for C&I projects.
3.Provide periodical on-site training for the customers (min. twice per month).
4.Create demo on ESS system level (mobile, in a van or etc.) for better field training experience.
5.Gather technical info from customer / competitor and feed back to R&D.
6.Mediate with aggravated cases and settle cases amicably
7.Attend sites where phone support could not get to a satisfactory conclusion
8.On-site repairs / adjustment (upgrade, etc.) for distributors or project commissioning purpose.
9. Build good relationships with local customers and installers.
10.Frequent local business trip shall be considered.
Requirements :
1. Bachelor's degree in electrical engineering or a related field, as well as technical experience in the installation and maintenance of energy storage systems.
2. At least 1 year of experience in Technical service roles related to energy storage or renewable energy.
3. Effective communication skills, problem-solving skills, and the ability to work independently and as part of a team are critical, as well as being able to work under pressure.
4. Applicants are expected to have a strong customer focus, technical expertise, and the ability to adapt to change.
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