Technical Support Engineer (w/m/d)
Ihre Aufgaben :
- Gewährleistung einer hohen Kundenzufriedenheit bei Serviceanfragen und Systemintegrationen
- Übernahme der Aufgaben nach technischer Qualifikation und Einarbeitungsstand
- Rückführung von Best Practices und Lessons Learned aus Kundenanfragen und -problemen in die Entwicklung und Produktion
- Vorbereitung und Durchführung von Installationen, Konfigurationen und Workshops
im Rahmen eines Kundenprojekts
Anwendung strukturierter Problemlösungs-methoden
Ihr Profil :
- Abgeschlossene technische Ausbildung, Techniker oder Bachelor der Elektrotechnik, Informatik, Physik oder eines verwandten Fachbereichs
- Idealerweise mindestens erste Berufserfahrung in einer vergleichbaren Funktion
- CCNA-Zertifikat ist wünschenswert
- Fundierte Kenntnisse in der PC-Hardware sowie grundlegende Kenntnisse physikalischer Protokollschichten
- Praktische Erfahrung im Lesen von Schaltplänen
- Gute Kenntnisse und sicherer Umgang mit mindestens einer Skriptsprache (Shell oder Python)
- Strukturierte, selbstständige und proaktive Arbeitsweise sowie eine hohe Kunden- und Teamorientierung
- Sehr gute Englischkenntnisse und Deutschkenntnisse in Wort und Schrift
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