GCS Support & Training Senior Specialist (m/f/d)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success.

We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care.

Join Roche, where every voice matters. Position About GCS : Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end-user success.

GCS supports the service organizations of the Roche affiliates and the Lifecycle Teams. We set the standards of innovative and best-in-class service excellence for Roche Diagnostics by keeping our customers at the center of everything we do.

We are their voice, and the bridge between them and the Global Business teams, ensuring customer satisfaction is at the center of product designs and updates.

Thereby, we support them across borders with solutions by providing training, knowledge, spare parts, and tools to meet their needs.

Therefore, by equipping them with the right tools and developing their skills, we enable and maintain customers operations, contributing to shaping healthcare now and allowing them to change lives tomorrow.

Our passion lies in supporting our Customers and Affiliates and being a trusted partner because OUR HEART BEATS FOR CUSTOMER SERVICE The Team : We are an international team located in Mannheim and Rotkreuz.

Most of us have worked in different countries as field service engineers or application specialists. Our core competencies are training & support of Automation products, especially cobas 8100, 3rd party connectors, and cobas px01.

We provide the service perspective within product development projects & service-relevant initiatives. All of us foster personal networks with different stakeholders within Roche, the local service organizations and our external and internal instrument manufacturers.

We are used to organizing our work packages independently and making decisions as required. Open communication and trustful collaboration are key for our team.

The Position : As a Support & Training Senior Specialist (m / f / d) in GCS Workflow Systems c8100 / SRM, you will provide ongoing product support for Hitachi pre-analytical systems.

• You will provide troubleshooting support for technical software and workflow related problems, contributing to the appropriate solution for our customers.
• You ensure that product support meets the requirements of the country organizations. This involves being the contact for complex configurations of customer sample workflows, and if necessary, you will provide onsite support to customer laboratories globally.
• You will perform target group-specific blended learning courses and onsite installation / configuration training. This includes your involvement in the provision of operator and training documentation as well as the creation of e-learning.
• In addition, depending on your experience, you will get the chance to work on projects with internal and external manufacturers for new development and continuous improvement of our pre-analytical systems and give input to cross instruments projects with focus on applications, lab networks / IT infrastructure and lab operational environments. Who you are :
• A qualified technical degree (such as electronics / automation, medical technology, computer science) or an apprenticeship with several years of relevant professional experience.
• You understand the impact on patient results in automatized laboratories, where several analytical disciplines are connected.
• Roche instrumentation knowledge or cobas® infinity knowledge is a plus.
• Ideally, you have initial professional experience in the support and maintenance of medical device systems (preanalytics).

Experience with Hitachi systems (preferably c8100 / MPA) and IT knowledge are a plus.

• You enjoy developing and delivering training for application specialists and service technicians, mostly in English. You already have the methodological and instructional skills for this role or are interested in acquiring these skills.
• The sentence I just do my job you think does not fit in the team-oriented approach.
• You enjoy working for and with clients and you are extremely service-oriented.
• You enjoy working in global matrix structures, write and speak English fluently, and count communication and teamwork skills as well as intercultural skills among your strengths.
• You are open to frequent travel Your application #CVonly - Please upload your current CV for your application. Your contact to us! With people.

For people. Do you need further support? Please have a look at our FAQs, you will find them via https : / / careers.roche.

com / global / en / faq. Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.

Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

With round about 8,000 employees Mannheim is the third largest Roche site in the world. It headquarters the Diabetes Care business unit and the sales organization of diagnostics products and is the hub of the worldwide diagnostics business.

From your beginning with Roche, our motivated team will welcome and support you. Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available.

Roche is an Equal Opportunity Employer.