Contract Coordinator

Who we are

Radio Holland is the first choice for NavCom solutions in the maritime industry worldwide. We provide innovative solutions for all electronic functions on board by delivering, installing, and integrating advanced equipment.

With a global network of branches and agents, we ensure fast and efficient service along major shipping routes. We strive for a high level of service and a long-term relationship with our customers and focus on innovative and sustainable technologies to improve efficiency and safety on ships.

Always there. Everywhere.

The team!

In our Deepsea department, you’ll find a dynamic group of individuals committed to exceeding customer satisfaction. Join us in this exciting role, where you’ll collaborate with among others service (sales) engineers, service coordinators, planners, and business development managers, all working together to deliver exceptional service.

These are your tasks and responsibilities.

As a Contract Coordinator your primary responsibility is to serve as the central point of communication for customers within the Sales and Service department.

Your duties include overseeing repairs, troubleshooting, installations, and servicing of navigation and communication (NavCom) equipment on marine vessels.

Your ultimate objective is to uphold the highest standards of quality and ensure utmost customer satisfaction. Your role is crucial in facilitating smooth and efficient contract management processes.

The scope of your work is international, and you will be located in Hamburg (Germany).

Responsibilities :

• You will provide contract support for assigned clients and monitors the agreed delivery of parts and services as per contract.
• Responding to clients’ request for quotation and verify if the scope of work is within the contract.
• Send quotes to the client according to the specific agreed conditions and obtain agreement from the customer.
• Arrange the pre-delivery of spare parts from Radio Holland Warehouses when the service delivery is outside the Radio Holland gate.
• Work with Contract Support (Finance) to close contracts.
• Check incoming invoices in our system (WhiteVision).
• Maintain ship lists (vessels purchased or sold) and equipment lists (serial numbers, software versions, expiration dates) in the system.
• Visit customers.

Requirements

This characterizes you :

• Able to deal well with ad hoc situations and the dynamics of the maritime sector.
• Strong in communication, problem solving and collaboration skills.
• Service minded and not afraid to take responsibility.

This is what we ask of you :

• Experienced in a similar job +2 years (customer services and 24 / 7 environment).
• At least a vocational education.
• Fluent in both Dutch and English (verbally and written).

What can you expect of us?

When you join our team as a Contract Coordinator in Hamburg, you can expect :

• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Engaging and inclusive work environment.
• Chance to work with cutting-edge maritime technology.

If you’re an eager and motivated Contract Coordinator for our Deepsea department with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply.

Send your resume and cover letter to [email protected].

Acquisition in response to this vacancy is not appreciated. No rights can be derived from resumes supplied unsolicited by employment and secondment agencies.