Technical Support Engineer
Tasks
- Provide phone and email based problem solving and fault finding support for installers and customers
- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product enquiries
- Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently
- Developing, updating and managing technical documentation for commissioning of our products
- Assist in developing the technical support process of the business
- Assist in Sales Exhibitions and Trade Fairs
- Liaise with Technical Support International
Requirements
- Relevant qualification in electronic engineering and renewable energy equivalent,Direct Solar and power generation Industry experience an advantage
- Solid technical understanding of inverters and battaries products, Solutions based mindset
- Eagerness to support customers as required,Strong work ethic
- Experience in a role which required inter department communication and coordination an advantage,Ability to work autonomously as well as part of a team
- Professional German and English language skill is must
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