Service Desk Engineer - Cisco Partner
Hamilton Barnes
Berlin, DE
Role
Ready to experience digital transformation firsthand and shape its future?
You’ll have the opportunity to join a team where your expertise becomes a crucial building block.
From pre-sales and consulting to professional service and marketing, collaboration is highly valued.
We provide a modern, digital workplace and centrally located offices in major German cities.
Additionally, our international presence allows you to engage in global projects, a perk appreciated by our customers worldwide.
We offer speedy decision-making, personal development opportunities, and a welcoming work environment.
Enjoy these benefits :
- Attractive salary based on job requirements
- 30 days of holiday
- Home-Office flexibility
- Net Wage Optimization
- Usually individually adjusted working time models
- Career and advancement opportunities
- Extensive training and development programs
- Open and collegial working atmosphere
- Short hierarchical and organizational paths
Join us in the exciting role of Service Desk Engineer and be part of the digital transformation journey.
- Call acceptance, initial qualification and dispatch
- Call flow documentation and reporting
- Contract and SLA management
- CMDB maintenance and Service Desk order release
- License management (Dell, Veritas, etc.)
- Asset management, maintenance of the asset customer portal
- Apprenticeship in the commercial field and / or comparable professional experience in a service-oriented position. Also career changers are welcome.
- Good basic knowledge of Microsoft & Cisco
- Basic experience in using IT service management tools
- Confident, competent and communicative appearance
- Ability to work in a team and work independently
- Participation in regular on-call duty (7 24)
- Confident German and good English skills, both spoken and written
- Up to €50,000 per annum
- 30 days holiday
- Home-Office
- Net Wage Optimization
- usually individually adjusted working time models
- Career and advancement opportunities
- Extensive training and development opportunities
- an open and collegial working atmosphere
- Short hierarchical and organizational paths
Vor 30+ Tagen