Store Operations Coordinator (m/f/d) Berlin

Position

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe.

As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.

Join us to begin yours.

YOUR MISSION :

• Support of the Store Manager in all administrative activities and daily store operations, e. g. opening, closing, deliveries & stock, repairs, back office operations and communication.
• Provide an outstanding and unforgettable client experience. Whether they are long-time RIMOWA brand ambassadors or are discovering our products for the first time, ensuring that our clients embark on their own personal RIMOWA journey is our top priority.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Build long-term relationships with our clientele by leveraging our tools to foster brand loyalty and offering an impecable client care / after sales service.
• Coordinate our POS tool, manage the client database and support all admin-related topics with HQ.
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store.

Profile

Your experience and skills

• Passionate about storytelling, lifestyle, luxury and travel.
• First experience with operations & administration.
• Be structured have a great sense for details.
• Enthusiastic about retail and delivering memorable experiences for our clientele.
• Proactive in how you approach clientele, build long-term relationships and approach each situation with a collaborative spirit.
• Experienced in the sector.
• Fluent in German and English. Additional languages are a plus.

Additional information

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• 30 paid vacation days per year
• Subsidized JobTicket ( DeutschlandTicket )
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
• Corporate benefits (, for sports, lifestyle, fashion, etc.)
• Company pension plan with high employer contribution
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Personal support for your everyday family life via Voiio family services
• Financial and psychological support through the LVMH Heart Fund
• Central location, easily accessible by private and public transportation and access to job bikes

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities.

Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m / f / d) - RIMOWA is the home for all your ambitions and visions for the future.

What are you waiting for? Apply today and soon become part of our unique crew. It's quick, easy and uncomplicated - just tell us your salary requirements and earliest possible start date.