Hotel Assessor "Mystery guest" - Freelancer with German and English

JOB DESCRIPTION

EcoSure - a division of Ecolab and an industry leader in quality-assurance examinations for various brand assurance programs.

Our specialists are unique safety experts on whom our clients in the hospitality industry rely. We are looking for professionals to provide customized, comprehensive on-site evaluations and training to help our clients maintain the highest standards in cleanliness, guest experience and brand protection.

These programs help our clients meet their expected quality standards through on-site evaluations and customized training programs.

We are looking for individuals who have experience leading operations teams at hotels & resorts with a proven track record of success.

Understanding the culture and standards it takes to deliver exceptional service.

We are looking for motivated, ambitious individuals who are ready to travel and work independently on a sub-contractor, part-time and / or project basis.

The Assessor must have excellent judgment and analytical abilities, be well spoken, and have the ability to lead discussions with clients on business priorities in a friendly, empathetic, and professional manner.

Professionals are paid a daily rate and reimbursed for all examination related services upon successful completion of the project.

What you will do :

Responsible for developing and producing accurate and consistent evaluations that include written reports in English and / or local language to meet the unique expectations for each client.

Exercise high level of judgment and discretion in evaluating the clients’ business operations and service, determining and recommending areas of improvement, and determining how to best communicate findings and recommendations.

Utilize hospitality industry knowledge to develop and deliver meaningful and accurate summary presentations of each evaluation finding to key property / location level executives.

The Assessor must interact with property / location management to review assessment data and must independently recommend strategies and suggestions for improvement

Contribute to building strong client relationships through interactions with clients’ personnel in a professional manner and demonstration of industry and functional knowledge

What you need to be successful

• As an Independent Contractor, it's expected that you have your own company. However, we expect our contractors to have previous experience in a hospitality, tourism, retail or other customer service leadership role within the hotel or retail sector
• Proven management success within hotels / restaurants or retail and ability to analyze and synthesize data
• Proficiency with all current Microsoft Office programs and technology, including, but not limited to iPad / tablet / notebook functionality
• Excellent communication skills (written and verbal, well versed in English) with strong analytic and presentation abilities.
• Must be well-spoken, knowledgeable, and able to develop and present examination results in a friendly, empathetic, and helpful manner.
• Ability to operate independently and without direct supervision, while adhering to strict deadlines
• Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients’ business models and needs
• There is an expectation to travel for every assessment, all Independent Contractors will need a valid passport and valid driver’s licence
• Willingness to travel constantly. Assignments could vary from one field assessment to 15 field assessments per month.
• No immigration sponsorship available

This position will partner with Ecolab on an independent consulting basis

Our Commitment to Diversity and Inclusion

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment.

Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance.

In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.