IT Support Level 1 and 2 (German Speaking) (m/f/d)
Prime Missions GmbH is a leading IT company with campuses in Poland, the UK, and Germany. We specialize in resource augmentation, software, product, and web development.
The Role
You will be responsible for :
- Provide first and second level technical support to end-users, resolving hardware, software, and network issues in a timely manner.
- Install, configure, and maintain desktops, laptops, printers, and other peripheral devices, ensuring all equipment is operating efficiently.
- Document and track all incidents, requests, and resolutions in the company's ticketing system, ensuring accurate and detailed records.
- Collaborate with IT team members to identify and implement improvements to the support process, enhancing overall service delivery.
- Conduct user training sessions to ensure employees are proficient in using company systems and applications, promoting best practices and efficient use of technology.
Ideal Profile
- Technical certifications or coursework in IT are preferred.
- Proven experience in a technical support role or a similar position.
- Strong knowledge of Microsoft Windows operating systems and the Office Suite.
- Familiarity with basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical users.
- Strong attention to detail and the ability to prioritize tasks effectively.
- Proficiency in the local language - German B2 to effectively liaise with the stakeholders of the region.
What's on Offer?
- Excellent career development opportunities
- Work within a company with a solid track record of success
- Leadership Role
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