Desktop Support Engineer

Job Title : : IT Support / Desktop Engineer

Job Location : : Stuttgart or Dresden, GERMANY (HYBRID)

Work Type : : Permanent / Contract

Language Known : : GERMAN-C1

JOB DESCRIPTION : :

• Engage with the Local IT team to evaluate the need for external support if internal resources do not have enough capacity.
• Communicate costs to the business by informing RITMs about costs related to the LAN implementation including, but not limited to :
• Order the entire list of network assets identified in the Bill of Materials (BOM) by engaging Customer’s Partner, Logicalis

SD-WAN (Overlay) Services

• Request quote to VENDOR for SD-WAN implementation based on the SD-WAN target setup
• Raise pricing request with VENDOR including the following information :
• Request Solicitation for Offer (SFO) to Vendor following cusotmer internal cost approval

oCommunicate costs to the business by informing RITMs about costs related to the SD-WAN implementation including, but not limited to :

• Hardware Costs (HWC)
• One Time Costs (OTC)
• Monthly Recurring Costs (MRC)
• Request hardware, installation, and managed services ordering documentation from respective accountable owners VENDOR
• Send Purchase Order (PO) to VENDOR
• Coordinate with the Service Design Team Architect to gather the completed Network Design documents and Runbook to be passed along to VENDOR for validation
• Request validation of the network design from VENDOR
• Request validation of the runbook from VENDOR
• Create and share a Site Readiness Assessment (SRA) to guarantee that the site is ready to receive SD-WAN
• Validate Site Readiness Assessment (SRA) to guarantee that the site is ready to receive SD-WAN
• Confirm successful delivery of all network assets contained within the Purchase Order from VENDOR
• Schedule a Go-Live window and Microsoft Teams (or similar conference bridge) to integrate the SD-WAN in Customer network by coordinating with VENDOR, FS, SD, Ops, and SecOps Teams to ensure they are aligned on date, time, and responsibilities
• Facilitate Go-Live call with all appropriate parties to ensure activation is completed successfully

Connectivity (Underlay) Services

• Work with Customer Network Lead Service Owner (SO) to define target Underlay setup, including but not limited to :
• Work with Customer Network Domain SO on the target Underlay setup approval
• Request new Underlay connectivity services via email to the Masergy Client Experience Manager and to the ACG Client Success Manager and include the following information :

oTarget underlay setup

• Request Local IT to complete the Customer Information Form (CIF) file
Vor 3 Tagen