Information Technology Support Technician
About Us :
AVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area.
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website : - https : / / www.avasotech.com /
Role Overview : Supports the Corporate IT Business community, providing first level support for End user desktop and IT Site support issues.
Receives, assesses, troubleshoots, and escalates support incidents & requests.
Principal Responsibilities :
- Understanding of ticketing systems and ability to log / update / close tickets, prioritize issues and balance workloads bringing End Customer tickets to full resolution
- Possess understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers
- Possess knowledge on OS installation, configuration and MS office suite
- Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client workstations and servers in both the desktop and lab environments
- Working Knowledge of protocols (TCP / IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.)
- Working Knowledge of and use commands to configure, move, add, and change telephone extensions within the same building
- Communicate highly technical information to both technical and nontechnical employees
- Provide outstanding End Customer service and world class support in a large, fast paced, high pressure, corporate environment
Skills :
- Skilled in hardware, software and / or operating systems environment
- Knowledge of appropriate networks, products and protocols
- Troubleshooting skills
- End Customer Service skill
- C1 Proficiency in German language OR Native
Experience :
Typically requires 1+ years of related experience
Information Technology Support Technician
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