Customer Success Manager
Job Title : Customer Success Manager Germany
Type : Permanent - Full time; Cyber Security Software Vendor
Location : Munich / Home-based
Salary : €100,000 base salary
We are looking for a Customer Success Manager (CSM) for one of our sector-leading and highly esteemed clients, renowned for their innovative cyber security solutions.
In this role, the Customer Success Manager (CSM) will be responsible for driving customer retention, renewals, satisfaction, and growth.
Success in this position requires strong relationship management and technical expertise. The CSM will work closely with business leaders, implementing strategies to align with customer business needs and orchestrating cross-functional teams to ensure a seamless transition from deployment to ongoing operations.
We are seeking a hands-on, results-driven candidate fluent in German.
Responsibilities :
- Manage Enterprise-level customer accounts, ensuring early value realization, timely renewals, and revenue growth.
- Navigate complex organizations, build strategic client relationships, and secure commitment at a senior level.
- Create effective Success Plans based on customer objectives, providing proactive service to ensure timely renewals, platform adoption, and revenue growth.
- Lead customer-facing sessions, including Quarterly Business Reviews and executive briefings.
- Proactively identify risks to renewals and long-term relationships and mitigate them accordingly.
- Act as the primary point of contact, handling escalations and driving timely resolutions.
- Monitor customer health through product usage and satisfaction tracking.
- Communicate account status to relevant internal stakeholders.
- Advocate for customer needs with cross-functional teams.
- Conduct regular meetings, both on and off-site, to understand customer business requirements.
- Assist in the development of technical educational, marketing, and sales materials.
Requirements :
- 4+ years of customer-facing experience in Software / SaaS.
- Software delivery experience, ideally in the cyber security space.
- Proven success with enterprise-level customers.
- Strong understanding of stakeholder management and ownership.
- Fluent in German.
Apply now for immediate consideration
Customer Success Manager
Customer Success Manager - ESG. Are you passionate about sustainability and ready to make a significant impact in the ESG space? Our client, an innovative and rapidly growing ESG SaaS firm headquartered in Germany, is searching for an experienced Customer Success Manager to join their commercial tea...
Customer Success Manager / Inside Sales Orthodontics (m/w/x)
Customer Success Manager / Inside . Customer Success-Teams suchen wir . Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs. Successfully subscribed for similar jobs. ...
Customer Success Manager, Germany
XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk.XM Cyber transforms exposure management by demonstrating how attackers leverage and combine misconfigurations, vulnerabilities, identity exposures, and more, across cloud and on-prem environ...
Customer Success Manager (m/w/d) | Fulfillment | Bildungsinstitut für Social Media
Teamlead Customer Success Management. ...
Customer Success Manager (m/w/d)
Customer Success Manager (m/w/d) . Du bringst mindestens 2 Jahre Berufserfahrung im Customer Success Management mit. ...
Account Services Manager – Customer Success, CTM & LD
The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Account Services Manager – Customer Success, CTM & LD. Develop, foster and maintain customer relationships to support account retention. Proactively use Salesforce to maintain account record...
Customer Success Manager (m/w/d) | Teilnehmerbetreuung | Bildungsinstitut für Social Media
Der Auf- und Ausbau Deines fachlichen Know-hows steht dabei nicht hinten an! Bei uns kann jeder eine bestimmte Marketingdisziplin besonders gut, denn wir sind im Customer Success, wenn wir verstehen, was wir machen. Teamlead Customer Success Management. ...
Project Manager Lead – Customer Success, LHH CTM & LD
Project Manager Lead – Customer Success, LHH CTM & LD. Your leadership will be key in upholding the company’s reputation for excellence and contributing to the success of our customer-centric initiatives. Cluster Head of Customer Success. Oversee the performance of project managers, providing guidan...
Senior Customer Success Manager
Our client, a leader in security integrations, is seeking an experienced Customer Success Manager (CSM) to join their team in either Germany or France. We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. ...
Customer Success Manager Account Management (m/w/d)
Du identifizierst und erschließt unmittelbare Potenziale und Wachstumschancen durch proaktive telefonische Ansprache und strategische Beratung.Strategien, um Unite als Schlüsselpartner bei der Erreichung ihrer Rentabilitätsziele unserer Kunden zu positionieren.Du berätst unsere K...