Customer Success Manager
Since its inception in 2016 , Otoqi has established itself as a leading French start-up in the automotive logistics sector.
Our strength lies in combining cutting-edge technology with operational excellence.
Each year, our 1,500 partner drivers move over 500,000 vehicles across Europe , all delivered in under 48 hours .
Our platform helps car dealers and rental companies overcome their logistical challenges.
We set the industry standard for vehicle transportation in Europe, offering ever more reliable and faster service through continuous innovation.
In 2023, we achieved a record-breaking 500,000 completed missions!
With €6M raised in our Series A funding round in 2021 , and a presence in France, Italy, and Germany, we are targeting new countries for our international growth in the coming years.
To support our next phase of development, we are seeking a Customer Success Manager.
Your mission
- Own the missions within your client portfolio and ensure operations are running smoothly
- Ensure the levels of service are met on all missions and to the highest of standards
- Coordinate with internal teams in charge of quality and claims
- Regularly align with external stakeholders in charge of executing the missions
- Be a solutions architect - act as the point of escalation for complex issues and requests linked to your responsibilities
Your profile
- You are proactive, organized and have a real knack for action and problem solving
- You are dynamic and eager to learn from a different set of situations in a high-expectation / high-growth environment
- You are a natural troubleshooter and can take critical decisions in a fast-paced environment
- You have excellent interpersonal skills and are a good communicator, able to explain complex situations to different stakeholders, from blue collars to C-levels, suppliers and demanding clients
- You are comfortable both writing and speaking in English & German
Why us?
- Monthly bonus payment for targets achieved
- Corporate benefits : a wide range of discounts on everything from fashion brands to electrical appliances
- An office in the heart of Berlin in Kreuzberg, where your four-legged friend is also welcome
- A true start-up atmosphere & flat hierarchies - your ideas are important and will find an open ear with us!
- In addition to a permanent employment contract, we offer you the opportunity to (further) develop within the organisation and according to your skills and preferences
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