Client success manager Jobs in Quickborn

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

The BLM, Services is responsible for developing and executing the service business strategy in the assigned market to drive profitable, sustainable, and safe growth. The role encompasses both direct operations and indirect dealer channels, with a strong focus on driving service growth through installed base, effective market positioning, operational excellence, and superior customer experience across the full service portfolio.

Key responsibilities

● Own service P/L responsibility within the assigned market

● Accountable for safety and quality in the local service operations

● Develop and implement the service business strategy in close collaboration with the Services Division.

● Translate strategic objectives into clear commercial and operational plans.

● Drive service growth through installed base, value-based service offerings, proactive commercial initiatives, and lifecycle service solutions.

● Strengthen market positioning through effective market coverage, partnerships, and long term service competence development.

● Continuously improve service delivery, responsiveness, and operational efficiency. Collaborate cross-functionally to ensure seamless service end-to-end execution as well as customer satisfaction and loyalty.

● Manage net working capital, ensuring optimal stock levels balancing financial performance and service availability. Responsible for local sourcing.

● Ensure effective management of warranty, technical support and training in the market.

● Lead employee engagement, capability development and performance management.

● Drive sustainability initiatives aligned with company objectives and customer expectations.

● P/L - revenue, margin, direct&indirect cost, operating profit

● Safety: IIFR, TRIF, proactive reporting

● Cash flow & WIP

● On time delivery and contract completion

● Market share (# of contracts, % installed based serviced)

Key interactions:

Internal:

● CSC

● Service division, incl CX Center

● Finance, HR, Strategy, Sourcing

External:

● Customers

● External partners

What we are looking for

Education:

● Suitable academic background on technical and commercial subjects

Experience:

● 10+ years of experience of service business, including operational service management experience

● Proven ability to drive service sales and profitability

● Understanding of load handling business is an advantage

Competencies:

● Strong business mindset with financial acumen

● Service sales and business development

● Strong leadership capabilities, ability to develop the team as well as allocate resources in an efficient way

● Good interpersonal and communication skills, ability to build long term relationships and work in an international matrix environment

● Technical skills and product knowledge

Desired behavior:

● Innovative and customer focused working approach, seeks to provide solutions for our customers by co-operating closely with relevant parties

● Results and achievement driven, able to make decisions based on data

● Prosper diversity and inclusion

Required training (if applicable)

● Six Sigma capabilities

Systems and tools (if applicable)

● SAP, service systems and tools

Language skills:

● English

● Local language

What we offer

● Growth development

● NPS & CSAT

● People development and succession planning

● Sustainability

We Are HiabHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.