Customer care specialist Jobs in Mühltal

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values : Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The position

We are currently looking for a Technical Specialist in MS Client technologies, within the Infrastructure division. The team reports directly to the Head of Infrastructure and Cloud services, and is dedicated to develop strategies, designing and defining new architecture and ensuring implementations across all commercial functions in HBK.

Our new Technical Specialist in Client technologies will be responsible for driving the architecture, governance and implementation of the Client related infrastructure setups globally across all business units. This is a strategic focus area in HBK, and will be key to the offerings from global IT to a ever developing and demanding business.

So if you are looking for a challenge, and master the art of understanding and designing a well working and robust client setup, adaptable to future changes in a complex environments this position might be for you. You understand legacy technologies, but what drives you is the new services and features within Client and related Microsoft Service orientation to be a success.

Primary responsibilities

You will take on a very diverse role with a challenging, dynamic and rewarding day-to-day set of responsibilities.

In this role, you can expect to :

• Serve as the primary point of contact for clients, providing expert support and guidance on Microsoft 365 (O365) products and services.
• Troubleshoot and resolve complex technical issues related to Microsoft 365 applications, including Exchange Online, SharePoint, Teams, OneDrive, and more.
• Collaborate with internal teams to ensure seamless integration and deployment of Microsoft 365 solutions.
• Stay up-to-date with the latest Microsoft 365 updates, features, and industry trends to provide proactive recommendations to clients.
• Drive the development and implementation of IT policies and procedures to enhance client satisfaction and operational efficiency.
• Provide detailed documentation and reports on client interactions, technical issues, and resolutions.

Professional qualifications

Personal skills

Excellent Architectural skills

An “Own it” attitude, seeking to solve problems before they occur

Flair for execution

Natural problem solving ability

Seeing “IT” as a hobby as well as well as a job

We offer

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

One company – HBK

On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3,500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area.