Customer experience manager Jobs in Hagen

I am working with a global organisation in the infrastructure telecoms sector who is looking to hire an experienced Sales Manager for their German market.

Reporting to the Chief Commercial Officer, you will be responsible for supporting the sales team and senior leadership through strategic planning, business development and the execution of sales-related and administrative tasks.

You will ideally be based in the North Rhine Westphalia and / or Bavaria region of Germany with flexibility to work remotely.

Responsibilities :

• Gather and analyze information on customers, competitors and on the market.
• Build and nurture strong relationships with customers to understand their needs and develop
• tailored sales plans.
• Assist the Operations Manager in after-sales support to ensure customer satisfaction and retention.
• Collaborate with the Sales Directors to create customized sales plans for key clients.
• Promote quality of service with prompt and accurate answers to clients’ queries.
• Build strong client relationships through regular communication and identifying opportunities for further collaboration with existing partners.
• Manage multiple, complex negotiations for new business with key pipeline prospects / customers.
• Promote new products and services to existing customers to drive additional sales.
• Maintain daily updates, project plans, and schedules, ensuring all relevant information is communicated within the department.
• Working cross-functionally to ensure deliverables are achievable, realistic, and aligned with customer expectations.
• Maintain organized filing systems for sales records and financial information and ensure CRM data accuracy.
• Create and update corporate presentations.
• Organize and prepare promotional materials and events to support sales initiatives.

Requirements :

If you have the relevant experience and qualification, please send your CV in English to [email protected]