Customer support manager Jobs in Berlin

Caiz

Revolutionizing Islamic Finance with Blockchain Technology

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology?

Look no further than Caiz – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.

At Caiz , our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior.

Our native coin, Caizcoin, that fuels the Caizblockchain. With Caizcoin , you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets.

We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

WHY TO JOIN Caiz?

• Innovative & Purpose-Driven: At Caiz, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance.
• Ethical Impact: As part of Caiz , you'll be working in an Organization that prioritizes ethics and integrity in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect.
• Growth & Learning Opportunities: At Caiz , we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions.
• Global Vision, Local Impact: Caiz is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape.
• Collaborative Culture: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future.
• Secure & Transparent Environment: We emphasize trust and security in all aspects of our operations. As part of Caiz , you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space.

Tasks

We are hiring a customer Support Specilist to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels.

Responsibilities:

• Manage large amounts of Social Media and Website inquiries
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

Experience:

• 5+ years of experience in Customer Support, including 2 years of experience in Crypto Customer Support.
• Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain
• Thorough knowledge of legislation about consumer protection
• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain impartial
• Affinity for multitasking with precision
• Capacity to accept and utilize constructive criticism
• Alignment with our company's values

Level of studies: Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar

Language Requirements: Fluent in English

Benefits

BENEFITS AT Caiz:

• Competitive Financial Compensation: We offer financial benefits that reflect the value of your work and dedication.
• Work Flexibility: Enjoy the flexibility to work from home, the office, or even abroad.
• Annual Holidays: Generous paid time off to help you maintain a healthy work-life balance.
• Relocation Assistance: We provide relocation support for employees moving to new locations.
• Professional Development: Opportunities for training, certifications, and career growth.
• Employee Recognition: Programs to celebrate and reward your achievements and contributions.
• Inclusive & Collaborative Culture: A supportive and diverse work environment where your voice matters.
• Diversity, Equality, and Inclusion: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees.

Don't miss this opportunity – apply now and be part of the Caiz revolution.

Caiz is THE FIRST ISLAMIC ECOSYSTEM BUILD ON BLOCKCHAIN: The mission is to create a Fiqh compliant financial ecosystem that provides our community fair and easy access to ethical financial products and services that give them the tools to build a strong financial future and engage in long term economically beneficial behaviour. Caizcoin is the native coin that can be used on the Caizblockchain to make payments, store value and to interact with the ethical financial products that will be built. The Caizapp serves as the centerpiece of the extensive Caizecosystem. With the App, you can maintain complete control over your digital assets and access all the features of the ecosystem.