Helpdesk it Jobs in Niederkassel

In this role, your focus will be on supporting our day-to-day operations. This is an assistant-role within our internal framework, and we envision you to grow gradually into managing our IT systems, equipment, software and helpdesk activities, and taking on more responsibilities over time.Key responsibilitiesAs part of a motivated and impact-driven team you will carry out a variety of tasks, including : Software Administration : managing our Microsoft 365 environment, including user accounts and licenses, M365 groups, device management via Endpoint, among othersmonitoring and documenting our software packages & subscriptions, including budget trackingensuring up to-date software on all ZOE devices, including testing and rolling out new software; ensuring updates are rolled to users on time and communicated with the team, in collaboration with our external IT partnerHardware Administration : managing ZOEs hardware pool and inventory, ensuring hardware availability and smooth operations for our offices (Berlin, Brussels, Cologne), as well as remote work settingscoordinating repairs when necessaryproduct research and purchasing in collaboration with our Operations teamIT Support, Project Work and Knowledge Sharing : Coordinating IT support to the organisation in collaboration with an external partnerCreating and updating written guidelines and manuals for hardware and software useEnsuring ZOEs IT security & data compliance in collaboration with our partner agencySupport reviewing internal organisational processes with ZOEs Operations Team